Part 1 In the Hotel在賓館
Lesson 1 Room Reservations
預訂房間
Lesson 2 At the Entrance
在門口
Lesson 3 At the Reception Desk(1)
在接待處(1)
Lesson 4 At the Reception Desk(2)
在接待處(2)
Lesson 5 The Bellman
應接服務員
Lesson 6 At the Information Desk(1)
問訊處(1)
Lesson 7 At the Information Desk(2)
問訊處(2)
Lesson 8 House Keeping
客房服務
Lesson 9 Laundry Service
洗衣服務
Lesson 10 Settling Guests'complaints
處理投訴
Lesson 11 Maintenance
維修服務
Lesson 12 At the Barbers and Beauty Salon
理發(fā)店與美容廳
Lesson 13 Wake-up Call Service
喚醒服務
Lesson 14 Checking Out
結(jié)賬
Part 2 At the Restaurant在飯店
Lesson 15 Restaurant Reservation
預訂座位
Lesson 16 Seating the Guests
安排座位
Lesson 17 Ordering Chinese Food
點中國菜
Lesson 18 Ordering Western Food
點西餐
Lesson 19 Serving Dishes
上菜
Lesson 20 Bar Services
酒吧服務
Lesson 21 Handling Complaints
應付抱怨
Lesson 22 Room Service
房內(nèi)就餐服務
Lesson 23 Ways of Paying
付款方式
……
Part 3 Sightseeing and Visits游覽和參觀
Part 4 Shopping購物
Part 5 Entertainment娛樂活動
Part 6 Transportation交通