Unit 1 Establishing Business Relations 建立商務(wù)關(guān)系 Unit 2 Inquiry 詢(xún)盤(pán) Unit 3 Offer and Counter-offer 報(bào)盤(pán)和還盤(pán) Unit 4 Placing Orders 訂貨 Unit 5 Packing 包裝 Unit 6 Payment 付款 Unit 7 Shipment 裝運(yùn) Unit 8 Insurance 保險(xiǎn) Unit 9 Claims 索賠 Unit 10 Agency 代理 Appendix A Tapescripts 錄音材料 Bibliography 參考文獻(xiàn)