Chapter 1 International Business Communications(國際商務溝通)
Forms of business Communications
Principles of international Business Communications
Recent Development in Writing Business Messages
Chapter 2 Business Letter(商務信件)
Forms of a Business Letter
Layout of a Busingess Letter
Envelope Addressing
Chapter 3 Memorandum,Minutes and Telephone Note(備忘錄、會議紀要與電話記錄)
Part 1 Memorandum(備忘錄)
Particulars for Attention
Elements of a Memo
Specimen Memos
PartII Minutes (會議紀要)
Writing Tips for minutes of a meeting
Specimen Minutes of a Meeting
Chapter 4 Electronic Communications(電子通信)
Chapter 5 Establishing Business Relations(建交)
Chapter 6 Credit inpuiry(資信調查)
Chapter 7 Inquiry(詢盤)
Chapter 8 Quotations and Offers(報價與發(fā)盤)
Chapter 9 Counter_offers and Business Negotiation(還盤與談判)
Chapter 10 Orders and Conclusinon of Business(訂單及達成交易)
Chapter 11 Contracts(合同)
Chapter 12 Shipment (裝運)
Chapter 13 Insurance(保險)
Chapter 14 Payment(付款)
Chapter 15 Complaints and Apologies(報怨與道歉)
Chapter 16 Sales and Promotions(銷售與促銷)
Chapter 17 Business Arrangement and Sociality(商務安排與社交)
Glossary(詞匯)