Chaper 1 Busiess Leer Wriig Irduci Par e Wriig Priciples ad Laguage Feaures Par w he Srucure ad Layu Chaper 2 Esablishig ad Prmig Busiess Relais Irduci Less 1 Seekig ew Cusmers Less 2 Esablishig Busiess Relais Less 3 Credi Equiry frm he Bak Chaper 3 Equiries,ffers ad Cuer-ffers Irduci Less 4 A Firs Equiry Less 5 A Specific Equiry Less 6 A Fi ffer Less 7 A -firm ffer Less 8 Askig fr Prfrma Ivice Less 9 (A) A Cuer-ffer (B) Decliig a Cuer-ffer Less 10 Accepace f a Cuer-ffer Chaper 4 Accepace ad rders Irduci Less 11 A Iiial rder Less 12 (A)A Repea rder (B) Decliig a Repea rder Less 13 Cfirmig a rder Less 14 (A) Sedig a Sales Crac (B) A Reply Appedix: Specime f a Sales Crac Chaper 5 Payme Irduci Less 15 (A)Prpsig Pay by 30 Days L/C (B) A Reply Less 16 (A)Askig fr Easier Payme erms (B) A Reply Less 17 Urgig Esablishme f L/C Less 18 Amedig L/C Allw Parial Shipme ad rasshipme Less 19 Askig fr L/C Exesi Less 20 Reques fr Earlier Payme Appedix: A Specime f a L/C Chaper 6 Packig ad Shipme Irduci Less 21 Packig Requiremes Less 22 Shippig' Isrucis Less 23 Shippig Advice Less 24 Urgig Shipme Appedix: Specime f a cea B/L Chaper 7 Isurace Irduci Less 25 ype f Cverage Less 26 Cverig Isurace fr he Buyer Less 27 (A) Askig fr Excesssive Isurace …… Chaper 8 Cmplais ad Claims Chaper 9 ew rade Frms i Ues Chaper 10 E-mail ad E-cmmerce Appedix Vcabulary
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