About This Book 簡介 Unit 1 Complaining in Person 當面投訴 Unit 2 Complaining ty Maii 郵遞投訴 Unit 3 Understanding Warranties 了解保修形式 Unit 4 Getting Help 尋求援助 Review Time 復習 Unit 5 Knowing When To Sue 把握起訴時機 Unit 6 Your Consumer Rights 消費者權(quán)利 Unit 7 Avoiding Consumer Problems 避免消費糾紛 Unit 8 What Would You Do? 你會怎么做? Review Tiem 復習 Consumer's Bill of Rights 消費者權(quán)益保護法 Keys to the Exercises 參考答案