前言 unit 1 making new contact 1.1 at customs 1.2 meeting foreign guests at the airport 1.3 on the way to the hotel unit 2 at the hotel 2.1 checking in 2.2 in the room 2.3 looking around the hotel unit 3 dining at a restaurant 3.1 inviting the guest 3.2 welcome speech 3.3 at the table unit 4 sightseeing 4.1 talking about weather 4.2 visiting a factory 4.3 company introduction unit 5 making phone calls 5.1 try to make contact 5.2 making first contact 5.3 polite questions unit 6 introduction of products 6.1 general introduction 6.2 a visit to a sample room 6.3 talks on specifications unit 7 enquiries and offers 7.1 business enquiry 7.2 enquiries and offers unit 8 on price 8.1 a new offer 8.2 bargaining.. 8.3 making comparison unit 9 payment terms 9.1 pay by l/c at sight 9.2 propose to pay by l/c 9.3 asking for easier payment teruls unit 10 letter of credit 10.1 the establishment of l/c 10.2 amendment of l/c 10.3 extension of l/c unit 11 packing and marking 11.1 export packing 11.2 labels 11.3 container service unit 12 shipment and delivery 12.1 on shipment 12.2 the date of delivery 12.3 late delivery 12.4 non-delivery unit 13 insurance 13.1 insurance coverage 13.2 a talk on insurance unit 14 claims and settlement 14.1 a claim case on quality deterioration 14.2 settling a claim unit 15 agency 15.1 discussing agency problem 15.2 trying to get agency right 15.3 discussing agency right unit 16 conclusion of business 16.1 conclusion of business 16.2 signing a contract unit 17 parting 17.1 seeing off at the airport 17.2 saying goodbye on telephone 參考文獻