UNIT 1 HOIEL INDUSTRY ABC 1. What Is a Hotel? 2. How to Enter the Hotel World 3. Summary of Our Work 4. Consolidation UNIT 2 ROOM RESERVATION 1. What to Do in Handling Room Reservations 2. How to Handle Room Reservations 3. Summary of Our Work 4. Consolidation UNIT 3 REGISTRATION 1 What Do You Know About a Registration Form? 2. How to Register Guests 3. Summary of Our Work 4. Consolidation UNIT 4 CINCIERGE 1. What Do We Do Every Day 2. How to Do Our Service Properly 3. Summary of Our Work UNIT 5 THE CASHIER 1. What to Do with the Hotel Bills 2. How to Be a Hotel Cashier 3. Summary of Our Work 4. Consolidation UNIT 6 HOUSEKEEPING(Ⅰ) 1. What Work Is Included in This Department 2. How to Do the Chamber Service 3. Summary of Our Work 4. Consolidation UNIT 7 HOUSEKEEPING(Ⅱ) 1. What Are Included in Personal -Services 2. How to Offer Personal Services 3. Summary of Our Work 4. Consolidation UNIT 8 SERVING CHINESE FOOD 1. What Is Served Here 2. How to Work in the Food & Becerra Department 3. Summary of Our Work 4. Consolidation UNIT 9 SERNING WESTERNFOOD 1. What Is Served in a Western Restaurant? 2. How to Serve Western Cuisine 3. Summary of Our Work 4. Consolidation UNIT 10 SERNING BEVERAGES I. What Are the Beverages We Serve? 2. How to Serve Beverages 3. Summary of Our Work 4. Consolidation UNIT 11 SHOPPING ARCADE I. What Is to Be Sold in Our Shopping Arcade 2. How to Promote Chinese National Culture 3. Summary of Our Work 4. Consolidation UNIT 12 RECREATION DEPARTMENTS 1. What Activities Can We Go in for Here 2. How to Do Service Here 3. Summary of Our Work 4. Consolidation UNlT13 MEEIING 1. What Are Provided for the Meeting Planner 2. How to Arrange Catering for a Meeting or Seminar 3. Summary of Our Work 4. Consolidation UNII 14 EXHIBITION 1. What Types of Exhibition Are to Be Served 2. Get Ready to Serve and Set up Booths 3. Summary of Our Work 4. Consolidation UNIT15 SETTLLNG COMPLAINTS 1. What Will the Guests Complain About 2. How to Settle Complaints 3. Summary of Our Work 4. Consolidation UNIT 16 HOTEL MANAGEMENT 1. What Does Hotel Management Mean 2. How Is the Hotel Management Working 3. Summary of Our Work 4. Consolidation APPENDIX TAPESCRIPTS
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