零售業(yè)英語(yǔ)

PARTA接待基本會(huì)話BasicUsage
1.招呼用語(yǔ)/2
MayIhelpyou?
2.聽(tīng)不懂時(shí)的應(yīng)付之道/5
Pardonme?
PARTB迎客須知ProperTreatment
1.詢問(wèn)及回答顧客的意愿/12
Wouldyouliketotryiton?
2.要求顧客/16
Wouldyoupleasetakeyourshoesoffin
thefittingroom?
3.請(qǐng)的用法/19
Please.
4.向顧客推薦/22
ShallItakeyourmeasurements，sir?
5.如何拒絕顧客/25
I'msorrywedon'tacceptcreditcards.
6.展示商品/29
Pleasehavealook.
7.交易/31
Howmuchisitaltogether?
PARTC推銷用語(yǔ)SuggestionsaboutSale
1.詢問(wèn)顧客預(yù)算、喜好/36
Howmuchwouldyouliketopay?
2.建議顧客顏色、式樣/40
ThatcolorsureIooksgoodonyou.
3.建議顧客尺寸大小/43
Ithinkit-salittletoosmallforyou.。
4.說(shuō)明流行款式/48
Thisispopularnow.
5.說(shuō)明尺寸單位及限制/51
WeusethecentimeterinChina.
6.說(shuō)明材質(zhì)/55
It’smadeof100％cotton.
7.說(shuō)明耐久性/58
Whichwearsbetter7
8.說(shuō)明洗滌方法/61
Howdoyoupreventdiscoloration?
9.說(shuō)明存貨/64
Thisisthelargestonewehaveinstockrightnow.
10.說(shuō)明是非賣品/69
It’snotforsale.
11.說(shuō)明訂購(gòu)事宜及所需時(shí)間/72
Shal1weordersomemore?
12.說(shuō)明書及保證/76
WehaveamanualwritteninEnglish.
13.運(yùn)送須知(費(fèi)用、日期等)/79
Wouldyouliketohaveitdelivered?
14.包裝說(shuō)明/84
ShallIgift.wrapit?
15.請(qǐng)求匯兌/87
WouldyoumindchangingyourmoneyintoRMB?
16.定金及余款的說(shuō)明/91
Wehaveacash.on—deliverysystem.
17.大拍賣時(shí)/93
Theyareallonsale.
1.拒絕減價(jià)、小費(fèi)/98
Wecan’tgiveyouanydiscount.
19.說(shuō)明折扣限度/100
OurbestOfferis1O％off.
20.餐飲會(huì)話/103
MayItakeyourorder?
PARTD說(shuō)明場(chǎng)所位置WheretheSituationis
1.層數(shù)及建筑物/110
It’Sonthe3rdfloor.
2.同樓的其他售貨處/114
WherecanIfindstereos?
3.洗手間方向/119
Where'sthelavatory?
4.電梯內(nèi)/122
Whatfloor,sir?
PARTE說(shuō)明營(yíng)業(yè)時(shí)間BusinessTime
1.平常的營(yíng)業(yè)時(shí)間/128
Weopenfrom10：00to6：00.
2.不同的營(yíng)業(yè)時(shí)間/132
Ourrestaurantsareopentill8：00.
3.旺季的營(yíng)業(yè)日/135
We’reopeneverydayduringtheyear-endgiftseason.
4.公休/138
OurregularholidayisThursday.
PARTF進(jìn)一步的溝通FurtherCommunication
1.總機(jī)的電話應(yīng)答/144
Holdtheline，please.
2.柜臺(tái)的電話應(yīng)答/148
Heisoutatthemoment.
3.其他電話應(yīng)對(duì)/151
Hello.Wouldyoumindspeakingmoreslowly?
4.退貨、退錢、換貨的詢問(wèn)/158
Doyouhavethereceipt?
5.修理的詢問(wèn)/163
It’Scoveredbywarranty.
6.廣播失物及小孩走失等/168
Whatdoesshelooklike?
7.免稅品的處理/173
MayIseeyourpassport，please?
PARTG各式專柜會(huì)話Var。iousDepartments
1.鞋類專柜/182
WhatdoesEordoubleEmean?
2.服裝專柜/186
lthinktheyarealittletight.
3.領(lǐng)帶專柜/191
Canyouselectoneformethatgoeswellwiththissuit?
4.寶石專柜/194
Isitgenuinepearl?
5.西式瓷器專柜/200
It’Snotmadeinthatpattern.
6.日式瓷器專柜/205
Howaboutcoastersorvases?
7.洋娃娃專柜/21O
Myfriendwantstobuyadollwhoseheadismadeofporcelain.
8.玩具專柜/214
Thisisbattery—powered.
9.禮品專柜/218
HowaboutsomethinglikeaKimono?
10.匯兌地點(diǎn)/221
Howcometherateishigher?
附錄Appendix
百貨日用品一覽表/226
Commodities
商店用語(yǔ)/236
CommerciaIterms