Chapter 1 內(nèi)部辦公事務(wù) Unit 1 Arranging a Meeting 安排會(huì)議 Unit 2 Buying Office Supplies 購(gòu)買(mǎi)辦公用品 Unit 3 Filing歸檔 Unit 4 Faxing傳真 Unit 5 Memorandum 備忘錄 Unit 6 Making Copies 復(fù)印 Unit 7 A Daily Schedule Report日程報(bào)告 Unit 8 Telephone Affairs 電話事務(wù) Unit 9 0rders from the Boss 上司的指示 Unit 10 Delegating Responsi- bilities 分配任務(wù) Unit 11 0ffice Problems 辦公室問(wèn)題 Unit 12 Getting along with Colleagues與同事相處 Unit 13 Arranging a Business Trip安排商務(wù)旅行 Unit 14 Post－Trip Follow-ups 業(yè)務(wù)旅行 Unit 15 Reporting Activities 報(bào)告會(huì)議過(guò)程 Unit 16 Mailing Goods郵寄物品 Unit 17 Word Processing 文字處理 Unit 18 Writing Letters 寫(xiě)信 Unit 19 Online Work 網(wǎng)上辦公 Unit 20 Recruiting招聘 Unit 21 Training培訓(xùn)新手 Chapter 2 對(duì)外事務(wù) Unit 1 Making Appointments 預(yù)約來(lái)訪者 Unit 2 Inviting Visitors 邀請(qǐng)來(lái)訪者 Unit 3 Receiving Visitors 接待來(lái)訪者 Unit 4 At the Reception Desk 在前臺(tái) Unit 5 In the Reception Room 在會(huì)客廳 Unit 6 Booking Tickets 訂票 Unit 7 Reserving a Table 預(yù)訂餐桌 Unit 8 Booking a Room 預(yù)訂房間 Unit 9 Meeting Clients at the Airport接機(jī) Unit 10 Giving a Company Tour 帶領(lǐng)客戶(hù)參觀公司 Unit 11 Interpretation 翻譯 Unit 12 Establish Business Relations建立貿(mào)易關(guān)系 Unit 13 Signing a Contract 簽訂合同 Unit 14 Dealing with Complaints處理投訴 Unit 15 Bank Service 銀行事宜 Unit 16 Planning a Vacation 休假計(jì)劃 Unit 17 Sightseeing 觀光游覽 Unit 18 Expressing Congratu lations 表示祝賀
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