序 前言 Chapter 1 An Introduction to Logistics 1.1 What Is Logistics 1.2 The Logistics ofBusiness Is Big and Important 1.3 The Work ofLogistics 1.4 Logistical Operations Chapter 2 Customer Services 2.1 The Marketing and Logistics Interface 2.2 What Is Customer Service 2.3 Service-driven Logistics System Chapter 3 Logistical Strategy 3.1 The Mission of Logistics Management 3.2 How Is Logistic Strategies Fit Achieved Chapter 4 Inventory Strategies and Management 4.1 Inventory Functionality 4.2 Inventory Cost 4.3 Planning Inventory 4.4 Inventory Management Practices Chapter 5 Transportation Strategy 5.1 The Role ofTransportation 5.2 Factors Affecting Transportation Decision 5.3 Transportation Mode 5.4 Design Options for Transportation Network 5.5 Trade-off in Transportation Design Chapter 6 Warehousing Management 6.1 Warehouse Role in Supply Chain 6.2 Warehouse Operations 6.3 Warehouse Planning 6.4 Initiating Warehouse Operations Chapter 7 Logistic Information Technology 7.1 Importance ofInformation in Logistics 7.2 Information Technology 7.3 Information Technology in Practice Chapter 8 Logistic Trend 8.1 Looking Toward the Next Decade 8.2 Nine Megatrends 參考譯文 References