飯店工作英語（高級）

Preface（序）
PART ONE
　Unit One The Front Office
　Unit Two The Housekeeping Department
　Unit Three The Food and Beverage Department
　Unit Four The Sales and Marking Department
　Unit Five The Maintenance Department
　Unit Six The Security Department
　Unit Seven The Human Resources Department
　Unit Eight The Finance Department
　Practice Teat for Hotel English (Advanced),Paper A
PART TWO
　Unit Nine Tourism Industry(Ⅰ)
　Unit Ten Tourism Industry(Ⅱ)
　Unit Eleven Hotel Industry
　Unit Twelve Hotel Chinas in the World
　Unit Thirteen Competition in Hotel Industry
　Unit Fourteen Computer Systems in Hotels
　Unit Fifteen An Interview on Hotel Business
　Unit Sixteen Complaints
　Pracice Test for Hotel English (Advanced),Paper B
PART THREE
　Unit Seventeen Thanksgiving and Christmas
　　1. Thanksgiving Day
2. Making Preparations for Christmas
　Unit Eighteen Chinese Festivals
1. The Spring Festival
2. Talking about Similarities and Differences
3. The Lantern Festival
4. The Dragon Boat Festival
5. Moon Cakes
　Unit Nineteen Making an Appointment
1. Making an Appointment with a Foreign Counterpart
2. Making an Appointment on the Phone
　Unit Twenty Gifts-giving and Chinese Marriage
1. Givings Gifts to an International Friend
2. Talking about Marriage and Family Life in China
　Unit Twenty-one Weekend Hobbies
1. Weekend Hobbies
2. Holidays and Water Sports
　Practice Test for Hotel English(Advanced),Paper C
　Practice Test for Hotel English(Advanced),Paper D
Appendix Ⅰ Tourist Hotel Correspondences
Appendix Ⅱ Answer Keys to Practice Tests