旅游飯店職業(yè)英語(yǔ)（高級(jí)）

日常工作篇
Unit One Business Reservation Service
商務(wù)預(yù)訂服務(wù)
Unit Two VIP Check-in Service
貴賓人住服務(wù)
Unit Three Maid Service
客房服務(wù)
Unit Four Food&Beverage Service
餐飲服務(wù)
Unit Five Business Service
商務(wù)服務(wù)
Unit Six Other Services
其他服務(wù)
Unit Seven Checkout Service
結(jié)賬服務(wù)
投訴處理篇
Unit Eight Settling Complaints about Hotel Facilities
對(duì)飯店設(shè)施投訴的處理
Unit Nine Handling Complaints about Service
對(duì)服務(wù)行為投訴的處理
會(huì)議及市場(chǎng)營(yíng)銷篇
Unit Ten Convention Speech and Report
會(huì)議發(fā)言及報(bào)告
Unit Eleven Advertising and Marketing
廣告宣傳及市場(chǎng)營(yíng)銷
實(shí)用寫作篇
Unit Twelve Writing in Everyday Work
日常工作寫作
Unit Thirteen Business Letters
商業(yè)信函
Unit Fourteen Contracts and Agreements
合同與協(xié)議
附錄
Texts Translation
課文譯文
Exercise Keys
練習(xí)答案
Glossary
詞匯表（高級(jí)）
Reference
參考文獻(xiàn)