Part I General Conversation 1.Greetings 2.Introduction 3.Offers and Replies 4.Asking the Way 5.Request 6.Advice and Suggestions 7.Invitations 8.Apologizing 9.Making an Appointment 10.Making Telephone Calls 11.Saying Farewell and Seeing off Part II Business Conversation Section 1 Finding a Job 1.Self-introduction 2.Personal Information 3.Telephone Interview Section 2 Daily Work 1.The First Day in the Office 2.Asking Favor from Colleagues 3.Introducing the Company 4.Receiving Company Visitors 5.Arranging Meetings 6.Meeting 7.Dealing with Complaints 8.Asking for Leaving 9.Apply for a Patent Section 3 Marketing 1.Introducing Products 2.Advertising and Sales Promotion 3.Showing Samples 4.Quality 5.Color and Size 6.Style 7.Exchange 8.Purchase Exchange 9.After-sale Service Section 4 International Trade 1.Enquiry 2.Offer 3.Counter-offer 4.Order 5.Insurance 6.Shipment 7.Payment 8.Discount 9.Bidding 10.Business Inspection 11.Visiting a Factory 12.Claim 13.Business Negotiation 14.Signing Contracts 15.Offer of an Agency Section 5 Business TriP 1.At the Airport 2.At the Customs 3.At the Restaurant 4.At the Hotel 5.At the Bank 6.At the Post Office 7.At a Cocktail Party 8.Shopping and Sightseeing Part III Appendix 1.Vocabulary and Useful Sentence 2.General Business Terms 3.Relevant Information for Other Use
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