飯店英語

定　價：￥18.90

作　者：	張文、韓常慧編
出版社：	外語教學與研究出版社
叢編項：	高職高專行業(yè)英語系列教材
標　簽：	財經類

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ISBN：	9787560075457	出版時間：	2008-01-01	包裝：	平裝
開本：	16	頁數：	204	字數：

內容簡介

　　本教材主要供高職高專飯店管理、餐飲管理與服務、旅游管理等專業(yè)的學生使用，具有以下特點：選材全面，內容涉及預定、前廳服務、客房服務、餐飲服務、康樂與會議服務、投訴處理、銷售、商務中心等工作環(huán)節(jié)；突出行業(yè)性和實用性，緊密聯(lián)系飯店業(yè)的實際運作，結合本行業(yè)英語實踐的特點，使學生能夠在飯店常見的情景中自如地交流；編寫設計新穎，圖文并茂，內容生動，形式多樣；配有形式活潑的助教課件，為教師授課和學生自學提供更多資源。

作者簡介

暫缺《飯店英語》作者簡介

圖書目錄

Unit 1 Reservations
　Part I Dialogues
　Part II Reading: Duties ofaReservationist
　Part III Further Reading: A New Way of Hotel Reservation
Unit 2 Reception
　Part I Dialogues
　Part II Reading: How to Be a Qualified Front Desk Staff
　Part III Further Reading: Types of the Front Desk Staff in Hotels
Unit 3 Concierge's Work
　Part I Dialogues
　Part II Reading: Introduction of Concierge's Work
　Part III Further Reading: Cultural Differences
Unit 4 Housekeeping (I)
　Part I Dialogues
　Part II Reading: Duties and Responsibilities of Housekeeping Staff
　Part III Further Reading: Legal Obligations of the Housekeeping Department in America
Unit 5 Housekeeping (II)
　Part I Dialogues
　Part II Reading: Duties of the Housekeeping Department
　Part III Further Reading: Room Service Procedure
Unit 6 Maintenance
　Part I Dialogues
　Part II Reading: Responsibility of the Engineering Department
　Part III Further Reading: Various Calls to the Engineering Department
Unit 7 good & Beverage (I)
　Part I Dialogues
　Part II Reading: Job Categories and Responsibilities in the F&B Service
　Part III Further Reading: Greeting and Seating
Unit 8 Food & Beverage (11)
　Part I Dialogues
　Part II Reading: Possible Restaurant Problems
　Part III Further Reading: Service of Red Wines
Unit 9 Handling Complaints
　Part I Dialogues
　Part II Reading;: Handling Complaints (I)
　Part III Further Reading: Handling Complaints (II)
Unit 10 Sales Department
　Part I Dialogues
　Part II Reading: How Sales Department Functions
　Part III Further Reading: Hospitality Sales Distribution and Promotion
Unit 11 At the Business Center
　Part I Dialogues
　Part II Reading: History of the Business Center
　Part III Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel
Unit 12 At the Recreation Center
　Part I Dialogues
　Part II Reading: Fitness Center Services in the Marquette Hotel
　Part III Further Reading: The Recreation Hotel
Unit 13 At the Beauty Parlor
　Part I Dialogues
　Part II Reading: Welcome to Trends Beauty Parlor
　Part III Further Reading: Beauty Tips
Unit 14 At the Shopping Arcade
　Part I Dialogues
　Part II Reading: Shopping in Honolulu's Hot Spot
　Part III Further Reading: Caesars Palace
Unit 15 Checkout
　Part I Dialogues
　Part II Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout
　Part III Further Reading: A Rethink for Hotel Checkout Times
附錄1：英漢飯店常用分類詞匯表
附錄2：2006年度全球酒店集團100強