Part One Conversational English for Office Affairs 第一部分 辦公事務(wù)英語(yǔ)會(huì)話 1. Situational Dialogues 情景對(duì)話 1.1 Office Procedures 辦公程序 1.2 Handling Correspondence 處理信函 1.3 Presenting Information 呈送資料 1.4 Word Processing 文字處理 1.5 E-mail Sending 電子郵件發(fā)送 1.6 Computer Operation 電腦操作 1.7 File-keeping 檔案管理 1.8 Taking Dictations 記錄口述 1.9 Planning a Meeting 安排會(huì)議 1.10 Taking Minutes 會(huì)議記錄 1.11 Arranging a Daily Schedule 安排日程 1.12 Arranging a Business Trip 安排旅行 1.13 Training a New Secretary 訓(xùn)練新手 2. Commonly Used Expressions 常用語(yǔ)句 Part Two Conversational English for Daily Reception 第二部分 日常接待英語(yǔ)會(huì)話 1. Situational Dialogues 情景對(duì)話 1.1 Receiving a Regular Visitor with Appointment 接待有預(yù)約的熟客 1.2 Receiving a Regular Visitor Without Appointment 接待無(wú)預(yù)約的熟客 1.3 Receiving a Stranger with Appointment 接待有預(yù)約的生客 1.4 Receiving a Stranger Without Appointment 接待無(wú)預(yù)約的生客 1.5 Receiving a Job-seeker 接待求職者 1.6 Receiving a New Employee 接待新職員 1.7 Receiving a Government Official 接待政府官員 1.8 Receiving a Serviceman 接待維修人員 1.9 Offering Beverage 提供飲料 1.10 Giving Comforts 提供方便 1.11 Giving Directions 指點(diǎn)方向 1.12 Guiding a Visitor 引導(dǎo)參觀 1.13 Receiving a Visitor at the Airport 機(jī)場(chǎng)接人 1.14 Seeing a Visitor off 送別客人 2. Commonly Used Expressions 常用語(yǔ)句 Part Three Conversational English for Telephone Calls 第三部分 電話英語(yǔ)會(huì)話 1. Situational Dialogues 情景對(duì)話 1.1 Asking for Information 詢問(wèn)情況 1.2 Booking Tickets 訂票 1.3 Reserving a Hotel Room 預(yù)訂房間 1.4 Hiring a Taxi 租車 1.5 Making Complaints 提出抱怨 1.6 Arranging Appointments 安排約會(huì) 1.7 Making Emergency Announcements 緊急通知 1.8 Extending Thanks 道謝 1.9 Expressing Congratulations 道喜 1.10 Making Apologies 道歉 1.11 Expressing Sympathy 慰問(wèn) 1.12 Talking About Business 業(yè)務(wù)洽談 1.13 Making Claims 索賠 2. Commonly Used Expressions 常用語(yǔ)句 Part Four Conversational English for Public Relations 第四部分 公關(guān)英語(yǔ)會(huì)話 1. Situational Dialogues 情景對(duì)話 1.1 Making Self-introductions 自我介紹 1.2 Making Introductions 介紹相識(shí) 1.3 Inviting the Guests 邀請(qǐng)客人 1.4 Seating the Guests at a Banquet 安排席位 1.5 Visiting Someone 上門(mén)拜訪 1.6 Accompanying Someone for Recreational Activities 陪人娛樂(lè) 1.7 Accompanying Someone for Sightseeing 陪人觀光 1.8 Accompanying Someone for Shopping 陪人購(gòu)物 1.9 Accompanying Someone to the Hospital 陪人看病 1.10 Saying Good-bye To Someone 與人話別 2. Commonly Used Expressions 常用語(yǔ)句 Part Five Practical Written English for Secretaries 第五部分 文秘實(shí)用書(shū)面英語(yǔ) 1. Notices and Announcements 通知 1.1 An Announcement of a Shareholders?Conference 股東大會(huì)通知 1.2 A Notice of Directors?Meeting 董事會(huì)議通知 1.3 A Notice of a Salesmen抯 Meeting 銷售人員會(huì)議通知 1.4 A Notice of a Commendatory Meeting 表彰大會(huì)通知 1.5 A Notice of Mergence 企業(yè)合并通知 1.6 A Removal Notice 遷址啟事 1.7 A Notice of Opening a New Branch 開(kāi)設(shè)分公司通知 2. Letters of Greetings and Congratulations 祝賀信 2.1 Congratulations on Opening a Company 祝賀同業(yè)開(kāi)張 2.2 Congratulations on a Client抯 Moving to a New Place 祝賀客戶喬遷 2.3 Congratulations on Opening a New Branch 祝賀客戶開(kāi)設(shè)分公司 2.4 Congratulations on Promotion 祝賀客戶提升 2.5 Congratulations on Success 祝賀客戶獲勝 2.6 Congratulations on Birthday 祝賀客戶 2.7 Congratulations on Marriage 祝賀客戶結(jié)婚 2.8 Season抯 Greetings 祝賀節(jié)日 3. Letters of Invitation 邀請(qǐng)信 3.1 Invitation to an Opening Ceremony 邀請(qǐng)參加開(kāi)業(yè)典禮 3.2 Invitation to an Anniversary Celebration 邀請(qǐng)參加廠慶 3.3 Invitation to a Banquet 邀請(qǐng)參加宴會(huì) 3.4 Invitation to a Reception 邀請(qǐng)參加招待會(huì) 3.5 Invitation to a Tea Party 邀請(qǐng)參加茶會(huì) 3.6 Invitation to a Dance 邀請(qǐng)參加舞會(huì) 3.7 Invitation to Giving a Report 邀請(qǐng)來(lái)廠做報(bào)告 4. Thank-you Letters 感謝信 4.1 Thanks for Hospitality 感謝款待 4.2 Thanks for Gifts 感謝饋贈(zèng) 4.3 Thanks for Donation 感謝捐款 4.4 Thanks for Help 感謝幫助 5. Letters of Consolation 慰問(wèn)信 5.1 Consoling a Sick Employee 慰問(wèn)生病職員 5.2 Consoling an Employee Suffering from Fire 慰問(wèn)遭火災(zāi)的職員 5.3 Consoling an Employee Injured in an Accident 慰問(wèn)受工傷的職工 5.4 Consoling an Employee for His or Her Divorce 慰問(wèn)離婚的職員 6. Other Correspondence 其他函件 6.1 General Telegrams 一般電報(bào) 6.2 Business Telegrams 商業(yè)電報(bào) 6.3 Telexes 電傳 6.4 Letters of Introduction 介紹信 6.5 Letters of Certification 證明信 6.6 Letters of Recommendation 推薦信 6.7 Letters of Apology 道歉信 6.8 Letters of Urgency 催促信 6.9 Letters of Engagement 聘請(qǐng)信 6.10 Letters of Termination 解雇信 6.11 Letters of Condolence 吊唁信 7. Congratulatory Speeches 致詞 7.1 Welcoming Speech 歡迎詞 7.2 Thank-you Speech 答謝詞 7.3 Send-off Speech 歡送詞 7.4 Farewell Speech 告別詞
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