前言 Module 1 Business Letter—Writing撰寫(xiě)商務(wù)信函 Module 2 Establishing Business Relations建立業(yè)務(wù)關(guān)系 Module 3 Enquiries and Replies詢盤(pán)及回復(fù) Module 4 Offers and Counter—offers報(bào)盤(pán)與還盤(pán) Module 5 Orders and Contracts訂單與合同 Module 6 Terms of Payment支付方式 Module 7 Letter of Credit信用證 Module 8 Packing包裝 Module 9 Insurance保險(xiǎn) Module 10 Shipment運(yùn)輸 Module 11 Complaints and Adjustment投訴與處理 Module 12 Other Business Writings其他商務(wù)寫(xiě)作