Unit 1 Fundamentals of Writing English Business Letters
Unit 2 Establishing Business Relations
Unit 3 Enquiries and Replies
Unit 4 Quotations and Offers
Unit 5 Orders, Acceptances and Rejections
Unit 6 Sales Confirmation and Purchase Contract
Unit 7 Terms of Payment
Unit 8 Transport and Insurance
Unit 9 Complaint, Claim and Settlement
Unit 10 Electronic Commerce and E-mail
Unit 11 Agency
Unit 12 Letter of Intent, Agreements and Contracts
Unit 13 Invitation for Bids, Bidding, Notice of Award and Advertisements
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