旅游服務(wù)英語實訓(xùn)教學(xué)參考書

Situation 1 Immigration and Customs
Situation 2 Meeting Guests
Situation 3 At the hotel
Situation 4 Talking about the Itinerary
Situation 5 At the Restaurant
Situation 6 Tourist Transportation
Situation 7 Visiting Scenic Spots
Situation 8 Shopping in Tourism
Situation 9 Health and Recreation Center
Situation 10 Handling Emergencies
Situation 11 Dealing with Complaints
Situation 12 Seeing off guests