藥品服務英語

Module One Attending Customers 接待顧客
Part Ⅰ Dialogues
Situation 1 To Meet the Customer for the First Time
Situation 2 To Meet an Old Customer
Situation 3 To the Customer Looking
Around in the Drug Store
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions Notes
Grammar Points Noun （名詞）
Part Ⅲ Supplementary Reading
Customer Service： Greeting
Customers Effectively
Part Ⅳ Activities
Part Ⅴ Exercises
Module Two Telephone Conversation 接聽電話
Part Ⅰ Dialogues
Situation 1 Answerin8 the Phone Call in the Drug Store
Situation 2 Make an Appointment or Treatment on the Phone
Situation 3 Asking Information of Drug Store and Medicine
Situation 4 Making a Wrong Call
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points
Article （冠詞）
Part Ⅲ Supplementary Reading
Telephone Calls
Part Ⅳ Activities
Part Ⅴ Exercises
Module Three Recommending Medicines and Providing Instructions to Customers 推薦并介紹藥品
Part Ⅰ Dialogues
Situation 1 Recommending Medicine for Cough
Situation 2 Recommending Medicine for Constipation
Situation 3 Recommending Medicine for Fever
Situation 4 Recommending Medicine for Eye Disorder
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points Pronouns （代詞 ）
Part Ⅲ Supplementary Reading
Headaches
Part Ⅳ Activities
Part Ⅴ Exercises
Module Four Consulting a Pharmacist1 咨詢服務
Part Ⅰ Dialogues
Situation 1 Cough Medicine
Situation 2 Calcium Preparations
Situation 3 Antihypertenswe Drugs
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points Adjective and Adverb（形容詞和副詞）
Part Ⅲ Supplementary Reading
General Information about
Drugs
Part Ⅳ Activities
Part Ⅴ Exercises
Module Five Consulting a Pharmacist2 具體用藥咨詢
Part Ⅰ Dialogues
Situation Medicine for Common Cold
Situation 2 Antibiotics
Situation 3 Antidiabetic Drugs
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions Notes
Grammar Points Classification of Verbs（動詞的種類）
Part Ⅲ Supplementary Reading A Brief Introduction to Antibiotics
Part Ⅳ Activities
Part Ⅴ Exercises
Module Six Inquiring and Payment 詢價及成交
Part Ⅰ Dialogues
Situation 1 Id Like to Buy a Blood-presure Meter
Situation 2 How Much Is It?
Situation 3 It Is Expenswe.
Part Ⅱ Basic Knawledge
Common Sentences
Words & Expressions
Notes
Grammar Points Verb Tenses I（動詞的時態(tài)I ）
Part Ⅲ Supplementary Reading Irreducible Drug Prices
Part Ⅳ Activities
Part Ⅴ Exercises
Module Seven Storage of Medicines 藥物保管
Part Dialogues
Situation 1 Azithromycin Dispersible Tablets
Situation 2 Tobramycin Eye Drops
Situation 3 Storage of Insulin
Part Basic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points Verb Tenses Ⅱ（動詞的時態(tài)Ⅱ）
Part Ⅲ Supplementary Reading Tips on Storing Medicine
Part Ⅳ Activities
Part Ⅴ Exercises
Module Eight Adverse Reaction of Medicines 副作用
Part I Dialogues
Situation 1 Any Side Effects?
Situation 2 Buying Some Antiphlogisties
Situation 3 Will It Do Any Harm to My Ear?
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points Passive Voice （被動語態(tài)）
Part Ⅲ Supplementary Reading Side Effects
Part Ⅳ Activities
Part Ⅴ Exercises
Module Nine Prescription Medicines and NonPrescription Medicines 處方藥和非處方藥
Part I Dialogues
Situation 1 Purchasing Medicines with a Prescription
Situation 2 Purchasing Non-Prescription Medicines
Situation 3 Purchasing Prescription Medicine without a Prescription
Part Ⅱ Basic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points The Object Clause （賓語從句）
Part Ⅲ Supplemcntary Reading Hoyy to Read a Prescription
Part Ⅳ Activities
Part Ⅴ Exercises
Module Seven Storage of Medicines 藥物保管
Part I Dialogues
Situation 1 Registration
Situation 2 Seeing the Doctor
Situation 3 What is Your Diagnosis，Doctor?
Part Ⅱ Busic Knowledge
Common Sentences
Words & Expressions
Notes
Grammar Points Attributive Clauses （定語從句）
Part Ⅲ Supplementary Reading When to See a Doctor
Part Ⅳ Activilics
Part Ⅴ Exercises
Appendix 1 常用藥物
Appendix 2 藥物的劑型
Appendix 3 處方用拉丁語
Appendix 4 詞匯
參考文獻