Chapter 1 An Overview of Business Letter Writing 商務(wù)信函寫作概論 Chapter 2 Establishment of Business Relations & Credit Status Enquiries 建立業(yè)務(wù)關(guān)系和資信調(diào)查 Chapter 3 Enquiry 詢盤 Chapter 4 Reply to Enquires: Offer 報(bào)盤 Chapter 5 Response to Offers: Counteroffer 報(bào)盤回應(yīng):還盤 Chapter 6 Orders 訂貸 Chapter 7 Payment 支付 Chapter 8 Letter of Credit (L/C) 信用證 Chapter 9 Packing 包裝 Chapter 10 Shipment 裝運(yùn) Chapter 11 Insurance 保險(xiǎn) Chapter 12 Complaints & Claims 投訴與索賠 Chapter 13 Agency 代理 Chapter 14 Conclusion of Business 交易的達(dá)成 Chapter 15 Other International Business Activities 其他國際商務(wù)活動(dòng) Keys to the Exercises 練習(xí)答案 Appendix A Abbreviations and Shortened Forms of English Phrases in International Trade 外貿(mào)常見英文縮略詞 Appendix B Related Documents in International Trade 國際貿(mào)易相關(guān)單據(jù) References 參考文獻(xiàn)