unit one introduction and greeting part one listening & speaking I listening tasks II speaking tasks part two text: introduction and greeting in business new words & expressions exercises unit two job interview part one listening & speaking I listening tasks II speaking tasks part two text: interview preparation new words & expressions notes exercises unit three business telephone manners part one listening & speaking I listening tasks II speaking tasks part two text: business telephone manners new words & expressions exercises unit four entertainment part one listening & speaking I listening tasks II speaking tasks part two text: entertaining business guests at home new words & expressions notes exercises unit five company part one listening & speaking I listening tasks II speaking tasks part two text: the largest fast food service company new words & expressions ote exercises unit six marketing part one listening & speaking I listening tasks II speaking tasks part two text: the role of marketing & marketing mix new words & expressions notes exercises unit seven products part one listening & speaking I listening tasks II speaking tasks part two text: consumer products & industrial products new words & expressions notes exerci'ses unit eight pricing part one listening & speaking I listening tasks II speaking tasks part two text: pricing objectives & terms used to describe price new words & expressions notes exercises unit nine retailing & wholesaling part one listening & speaking I listening tasks II speaking tasks part two text: retailing & wholesaling new words & expressions notes exercises unit ten advertising part one listening & speaking I listening tasks II speaking tasks part two text: history & roles of advertising new words & expressions notes exercises appendix i vocabulary and expressions appendix ii reference answers to the exercises appendix iii tapescripts references
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