前言 Chapter 1 Layout of a Business Letter Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Chapter 2 Establishing Business Relations Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Chapter 3 Business Negotiation Objectives of Training Part 1 Enquiry and Offer Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Part 2 Counte卜0什er and Acceptance Probable Working Environment Training Guidelines Specimen Letter Summary of Training Chapter 4 Sending ProfOrma Invoice Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Specimen Proforma Invoice Training Summary of Training Chapter 5 Signing a Contract Objectives of Training Probable Working Environment Training Guidelines Specimen Contract&Letter Training Summary of Training Chapter 6 Modes of Modern Communication Objectives of Training Probable Working Environment Training Guidelines Specimen Fax Training Probable Working Environment Training Guidelines Specimen Email Training Summary of Training Chapter 7 Sales Promotion Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Chapter 8 Terms of Payment Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Part 1 Payment Part 2 Urging Establishment of L／C Part 3 L／C Amendment and Extension Chapter 9 Packing Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Chapter 10 lnsurance Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Chapter 11 Shipment Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Chapter 12 Complaints&Claims Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training 參考文獻
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