飯店實用英語

定　價：￥21.50

作　者：	劉堂主編
出版社：	西安交通大學出版社
叢編項：	普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材
標　簽：	餐飲旅游業(yè)英語

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ISBN：	9787560539461	出版時間：	2011-06-01	包裝：	平裝
開本：	16開	頁數(shù)：	180	字數(shù)：

內容簡介

　　《普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》在內容和結構編寫上精心安排。全書共有七個單元。第1單元：飯店業(yè)概況：第2單元：前臺操作；第3單元：酒店服務；第4單元：餐廳；第5單元：禮賓服務；第6單元：處理問題：第7單元：退房。每個單元由四部分構成：課文 A、B；課文練習A、B；對話；對話練習A、B。《普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》在編寫過程中作了大膽的創(chuàng)新，主要表現(xiàn)了以下幾個特色。首先，參加編寫教材的教師全部是教學崗位上長期從事本課程教學的一線教師。這些教師全部是碩士以上學位，他們既精通酒店專業(yè)知識，又精通英語語言。其次，編寫《普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》的過程體現(xiàn)了以學生學習為中心的新教學理念。整《普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》編寫過程中挑選了多所不同高等院校的酒店管理專業(yè)學生參與其中，讓他們提供編寫建議和方案，以做到適合學生學習的體例和內容。再次，編寫的內容注重以行業(yè)為中心。參編人員親自走訪星級賓館各部門，了解情況，與員工交談，獲得第一手材料，編寫中不斷聽取他們意見，反復修改。最后，《普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》參考了國內外大量同類教材的編寫體例和內容以及網絡資料，使得《普通高等教育旅游與飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》全面貼近時代，與國際接軌?！镀胀ǜ叩冉逃糜闻c飯店管理專業(yè)系列規(guī)劃教材：飯店實用英語》的使用適合中、高等職業(yè)院校和高等學院?？坪捅究频湍昙壜糜魏途频旯芾眍悓W生使用，同時，也適用旅游和酒店工作人員自學。

作者簡介

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圖書目錄

Unit1　An Introduction to Hotel Industry
Passages
Text A
Text B
Conversations
Conversation 1: Taking a Reservation by Phone
Conversation 2: Revising a Reservation
Conversation 3: Suggesting Alternative Accommodation
Conversation 4: The Guest's Experience: Meeting a Hotel
Representative at the Airport
Unit2　Front Office Operation
Passages
Text A
Text B
Conversations
Conversation 1: Introducing Hotel Services
Conversation 2: Welcoming a Guest (1): with a Reservation
Conversation 3: Welcoming a Guest (2): without a Reservation
Conversation 4: Giving Directions to the Destination
Conversation 5: Filling out a Registration Form
Conversation 6: Escorting a Guest to a Room
Conversation 7: Orienting a Guest to a Room
Conversation 8. Extending a Stay
Conversation 9: On a Company Account
Conversation 10: Checking in a Large Tour Group
Unit3　Hotel Services
Passages
Text A
Text B
Conversations
Conversation 1: Helping a Guest Ship a Parcel
Conversation 2: Parking a Guest's Car
Conversation 3: The Hotel Laundry Service
Conversation 4: Help a Guest with Tour Package
Conversation 5: Housekeeping (1): Dealing with Damage in a Room
Conversation 6: Housekeeping (2): Bringing Extra Amenities to the
Room
Conversation 7: Housekeeping (3): Cleaning a Room
Conversation 8: Room Services (1): Taking an Order
Conversation 9: Room Services (2): Delivering an Order
Conversation 10: Taking Messages for a Guest
Conversation 11: Serving Guests in a Restaurant
Conversation 12: The Guest's Experience: Signing for Drinks and
Snacks
Conversation 13: Using the Business Center
Conversation 14: In-room Entertainment
Conversation 15: Using a Family Pool
Conversation 16: Using the Fitness Center
Conversation 17: At the Executive Lounge
Unit4　The Restaurant
Passages
Text A
Text B
Conversations
Conversation 1: Taking a Restaurant Reservation by Phone
Conversation 2: Accommodating Guests Who Have No Reservation
Conversation 3: Explaining that No Table is Available
Conversation 4: Seating Guests
Conversation 5: Taking a Beverage Order and Serving Beverage
Conversation 6: Taking a Meal Order
Conversation 7: Serving Food
Conversation 8: Serving Wine
Conversation 9: Taking Dissert and Coffee Orders
Conversation 10: Taking Payment at the Table
Conversation 11: Taking Payment at a Register (1): a Satisfied
Customer
Conversation 12: Taking Payment at a Register (2): a Dissatisfied
Customer
Unit5　Concierge Services
Unit6　Dealing with Problems
Unit7　Checking Out
附錄