贏在職場(chǎng)·商務(wù)英語(yǔ)口語(yǔ)簡(jiǎn)單學(xué)

Unit 1 談判技巧 2
1．寒暄小敘 Small Talk 2
2．言歸正傳 Getting Down to Business 3
3．明確問(wèn)題 Clarifying 4
4．暫且到此 Breaking Off 4
5．恢復(fù)談判 Renewing Negotiation 5
6．完成談判 Concluding Negotiation 6
7．意見(jiàn)一致 In Agreement 7
8．意見(jiàn)相左 Difference of Opinion 8
9．暫無(wú)定論 Not Final Decision 9
10．談判建議 Giving Suggestion 10
11．雙方妥協(xié) Meeting Half-way 11
12．單方讓步 Unilateral Concession 12
13．球踢對(duì)方The Ball’s in Their Court 13
14．威脅施壓 Exerting Pressure 14
15．強(qiáng)硬路線(xiàn) Hard Line 15
16．無(wú)能為力 Helplessness 16
17．商定仲裁 Negotiating Arbitration 16
18．簽訂合同 Signing Contract 17
19．合作回顧 Business Review 19
20．合作展望 Business Prospect 19Unit 2 談判細(xì)節(jié) 3
21．建立貿(mào)易聯(lián)系Establishing Trade Relations 3
22．公司介紹 Company Profile 4
23．業(yè)務(wù)范圍 Line of Business 5
24．感興趣與否 Interested or not 6
25．詢(xún)盤(pán) Making Inquiries 7
26．報(bào)價(jià)方式 Way of Quoting 8
27．商品品質(zhì) Quality of Goods 9
28．商品數(shù)量 Quantity of Goods 11
29．發(fā)盤(pán) Making An Offer 12
30．發(fā)盤(pán)有效期Validity of Offer 13
31．認(rèn)為價(jià)格過(guò)高Price on the High End 14
32．要求減價(jià) Asking for Price Reduction 15
33．拒絕降價(jià)No Room for Bargaining 16
34．同意降價(jià) Making a Reduction 18
35．賣(mài)方調(diào)高價(jià)格 Adjusting Selling Price 20
36．洽談傭金 Negotiating Commission 21
37．洽談?wù)劭?Negotiating Discount 22
38．接受 Acceptance 24
39．拒絕 Declining an Offer 25
40．付款條件Terms of Payment 27
41．信用證付款 Payment by L/C 29
42．信用證效期 Expiry Date of L/C 31
43．托收付款 Collection 32
44．要求更優(yōu)惠的付款方式Asking for More Favorable Terms 34
45．結(jié)算貨幣 Currency for Settlement 36
46．包裝 Packing 38
47．運(yùn)輸標(biāo)志/嘜頭 Marking 40
48．運(yùn)輸方式 Mode of Transportation 42
49．集裝箱運(yùn)輸Containerization 44
50．多式聯(lián)運(yùn)Multi-modal Combined Transportation 46
51．商定交貨日期 Setting Date of Delivery 48
52．即裝 Prompt Shipment 51
53．分批裝運(yùn) Partial Shipment 53
54．裝貨港 Loading Port 55
55．卸貨港 Unloading Port 57
56．租船訂艙 Chartering & Booking Shipping Space 59
57．轉(zhuǎn)船 Transshipment 61
58．裝運(yùn)須知 Shipping Instructions 63
59．裝運(yùn)通知 Shipping Advice 65
60．船公司 Shipping Company 67
61．運(yùn)輸費(fèi)用 Freight 68
62．保險(xiǎn) Arranging Insurance 70
63．訂貨 Placing an Order 72
64．無(wú)貨可供 Out of Stock 74
65．商品檢驗(yàn) Commodity Inspection 76
66．開(kāi)立信用證 Opening L/C 78
67．催開(kāi)信用證Expediting L/C 80
68．修改信用證 Amending L/C 81
69．提前裝運(yùn) Making Earilier Delivery 84
70．催促裝運(yùn)Expediting Shipment 85
71．繕制單據(jù) Making out Documents 86
72．索款與付款 Making Payment 88
73．包裝不當(dāng) Improper Packing 90
74．貨物有損毀 Damage to Goods 91
75．貨物錯(cuò)發(fā) Wrong Delivery 93
76．質(zhì)量低劣 Inferior Quality 94
77．短交與超重 Short Delivery 96
78．遲交/遲裝 Late Shipment 98
79． 要求索賠 Lodging a Claim 100
80．處理索賠——同意賠償 Accepting Claim 102
81．處理索賠——拒絕賠償 Turning Down Claim 104
82．處理索賠——查后再定 Dealing after Check 105
83．處理索賠——責(zé)任在保險(xiǎn)方/船方 Insurance/Shipping Company atFault 106
 
Unit 3 代理洽談 2
84．物色代理 Looking Out For An Agent 2
85．接受代理聘請(qǐng) Accepting Agency Offer 3
86．申請(qǐng)為代理 Applying For Being An Agent 4
87．同意代理申請(qǐng) Approving Agency Application 6
88．拒絕代理申請(qǐng) Declining Agency Application 8
89．有條件同意代理申請(qǐng) Conditionally Approving AgencyApplication 10
90．代理的優(yōu)勢(shì) Advantages of Being An Agent 12
91．代理的年銷(xiāo)售額/量 Annual Turnover 13
92．代理的促銷(xiāo)計(jì)劃 Marketing Plan 15
93．代理的傭金 Commission of An Agent 17
94．對(duì)代理的要求 Requirements for An Agent 19
95．簽訂代理協(xié)議 Signing Agency Agreement 21
96．續(xù)簽代理協(xié)議 Renewing Agency Agreement 23
97．代理協(xié)議的履行情況 Performance of Agency Agreement 24第四篇 其他談判 2
招標(biāo)投標(biāo) Bid Invitation & Tendering 2
合并收購(gòu) Merger & Acquisition 5
投資環(huán)境介紹 Investment Environment 6
合資企業(yè) Joint Venture 8
技術(shù)轉(zhuǎn)讓Technology Transfer 10
補(bǔ)償貿(mào)易 Compensation Trade 12
加工裝配貿(mào)易 Processing & Assembling Trade 14
寄售 16
Unit 5 商務(wù)接待 3
105．辦公室赴約 Keeping An Appointment 3
106．無(wú)約造訪 Calling Without An Appointment 5
107．辦公室接待 Office Reception 7
108．宴請(qǐng) Invitation to Dinner 9
109．宴會(huì)致詞 Feast Address 11
110．喝酒 Drinking 13
111．飲食喜好 Food Preference 15
112．點(diǎn)菜 Ordering 16
113．就餐服務(wù) Services in Restaurant 18
114．付賬 Paying Bill 19
115．娛樂(lè)活動(dòng) Entertainments 21
116．不講客套 No Ceremony 22
117．品評(píng)食物 Taste Comments 23
118．道謝告辭 Taking Leave 24
119．邀請(qǐng)觀光旅游 Invitation to Sightseeing 26
120．旅游建議 Tour Suggestion 27
121．購(gòu)物 Shopping 28
122．禮品贈(zèng)送 Present Giving 29
第六篇 市場(chǎng)營(yíng)銷(xiāo) 2
123．營(yíng)銷(xiāo)哲學(xué) Marketing Philosophy 2
124．產(chǎn)品暢銷(xiāo) Ready Market 3
125．產(chǎn)品滯銷(xiāo) Poor Market 4
126．正值旺季 In Season 4
127．正值淡季 Off Season 5
128．行情看漲 Market Advancing 6
129．行情看跌 Market Falling 7
130．供不應(yīng)求 Short Supply 8
131．供過(guò)于求 Excess of Supply over Demand 9
132．市場(chǎng)調(diào)研 Market Survey 10
133．市場(chǎng)份額 Market Share 11
134．市場(chǎng)開(kāi)發(fā)New Market Presence 12
135．市場(chǎng)定位　Market Positioning 14
136．營(yíng)銷(xiāo)目標(biāo) Marketing Target 15
137．銷(xiāo)售實(shí)績(jī) Marketing Performance 16
138．產(chǎn)品策略 Product Strategy 17
139．廣告策略 Advertisement Strategy 18
140．價(jià)格策略Price Strategy 20
141．促銷(xiāo)策略Promotion Strategy 21
142．包裝策略 Packing Strategy 22
143．零售 Retail 23
144．批發(fā) Wholesale 24 Unit 7  客戶(hù)服務(wù) 2
145．客服的重要性 Importance of Customer Service 2
146．客服原則 Principle of Customer Service 4
147．客戶(hù)的抱怨 Customer Complaints 6
148．尋找負(fù)責(zé)人 Person In Charge 8
149．誠(chéng)摯道歉 Sincere Appology 9
150．提出保證 Advancing Promise 10
151．處理辦法 Solving the Problem 11
152．客戶(hù)滿(mǎn)意 Customer Satisfaction 12
153．提供服務(wù) Service Provision 14
154．培育忠實(shí)客戶(hù) Cultivating Loyal Customer Base 15Unit 8 商務(wù)會(huì)議 2
155．安排會(huì)議 Arranging A Meeting 2
156．會(huì)前用品準(zhǔn)備 Preparing Articles for Meeting 3
157．會(huì)前其他準(zhǔn)備 Other Preparations for Meeting 4
158．開(kāi)會(huì)人數(shù) Number of Attendees 5
159．開(kāi)會(huì)要求 Meeting Requirements 6
160．通知開(kāi)會(huì) Notifying a Meeting 7
161．宣布開(kāi)會(huì) Declaring A Meeting Open 8
162．開(kāi)場(chǎng)白 Opening Remarks 9
163．宣布會(huì)議目的Announcing Purpose of A Meeting 10
164．布置任務(wù) Task Assignment 11
165．會(huì)議紀(jì)要 Minutes 12
166．議程安排 Meeting Agenda 13
167．控制會(huì)議時(shí)間 Keeping the Meeting on Time 14
168．控制不偏離主題 Keeping to the Point 15
169．繼續(xù)討論 Moving On 16
170．打斷 Interrupting 17
171．邀請(qǐng)發(fā)言 Invitation to Address 18
172．發(fā)言 Taking the Floor 19
173．結(jié)束發(fā)言 Concluding Remarks 20
174．提問(wèn) Asking Questions 21
175．回答提問(wèn)Answering Questions 22
176．整頓會(huì)場(chǎng)秩序Keeping In Order 23
177．評(píng)論發(fā)言 Commenting on Remarks 24
178．動(dòng)議和附議 Motion & Second 25
179．投票表決Taking A Vote 26
180．投票結(jié)果 Result of Voting 27
181．總結(jié)性發(fā)言 Recapping the Meeting 28
182．會(huì)間休息Taking A Break 29
183．結(jié)束會(huì)議Coming to a Conclusion 31
184．電話(huà)會(huì)議 Teleconferencing 32
185．討論職務(wù)任免 Discussion for Appointment and Remove 33
186．項(xiàng)目進(jìn)展?fàn)顩r Project Status 34Unit 9 商務(wù)電話(huà) 2
187．致電找人 Getting Someone over the Phone 2
188．被致電人本人接聽(tīng) Speaking to the Person Intended to Reach 3
189．是否方便接聽(tīng) A Good Time to Call? 4
190．暫時(shí)不便接聽(tīng) Not A Good Time to Call 5
191．致電時(shí)間不妥時(shí)Improper Calling Time 6
192．請(qǐng)接線(xiàn)員轉(zhuǎn)接 Speaking to Operator 7
193．接線(xiàn)員或他人轉(zhuǎn)接 Transferring A Call 8
194．被致電人無(wú)法接聽(tīng) Unable to Reach 10
195．應(yīng)對(duì)被致電人無(wú)法接聽(tīng)Responding to Above Situation 11
196．電話(huà)留言 Leaving or Taking A Message 12
197．說(shuō)明打電話(huà)原因Explaining the Reason for Calling 14
198．聽(tīng)不清 Bad Connection 16
199．打錯(cuò)電話(huà) Dialing the Wrong Number 18
200．電話(huà)要求約見(jiàn) Proposing An Appointment over the Phone 19
201．電話(huà)商討約見(jiàn)時(shí)間 Making An Appointment over the Phone 21
202．電話(huà)更改約定Rescheduling over the Phone 23
203．電話(huà)取消約見(jiàn) Cancelling An Appointment over the Phone 24
204．電話(huà)報(bào)喜 Good News over the Phone 26
205．電話(huà)報(bào)憂(yōu)Bad News over the Phone 27
206．結(jié)束電話(huà) Concluding A Call 28 Unit 10 企業(yè)經(jīng)營(yíng) 2
207．經(jīng)營(yíng)方略 Management Strategy 2
208．敢冒風(fēng)險(xiǎn) Taking Risks 4
209．成功經(jīng)驗(yàn) Successful Experience 5
210．失敗教訓(xùn) Learning from Lessons 6
211．高瞻遠(yuǎn)矚 Looking Far And Aiming High 7
212．應(yīng)對(duì)記者 Answering the Reporter 9
213．經(jīng)營(yíng)狀況——盈利 In the Black 11
214．經(jīng)營(yíng)狀況——虧損 In the Red 12
215．分析經(jīng)濟(jì)形勢(shì) Economic Situation 13
216．知己知彼 Analyzing Competitive Situation 15
217．面對(duì)問(wèn)題 Facing Problems 17
218．決策 Making A Decision 18
219．制定計(jì)劃 Framing A Plan 20
220．付諸行動(dòng) Taking Actions 21
221．合并與收購(gòu) Mergers & Acquisitions 23
222．開(kāi)設(shè)分支機(jī)構(gòu) Branching Out 25
223．尋求支持 Sourcing Support 27
224．戰(zhàn)略合作 Strategic Cooperation 29
225．籌措資金 Raising Money 30
226．縮減開(kāi)支 Cutting Expense 31
227．股票與投資 Stocks & Investment 33
228．知識(shí)產(chǎn)權(quán) Intellectual Property Right 34
229．激勵(lì)機(jī)制 Motivation Spur 36
230．企業(yè)文化 Corporate Culture 37
231．人性化管理 Humanized Management 38
232．人才流失 Brain Drain 40
233．庫(kù)存管理 Inventory Management 42
234．物流管理 Logistics Management 43
235．資產(chǎn)管理 Capital Management 44
236．財(cái)務(wù)管理 Finance Management 46
237．人力資源管理 Human Resource Management 47
238．供應(yīng)商管理 Supplier Management 48
239．時(shí)間管理 Time Management 49
240．項(xiàng)目管理 Project Management 50
241．尋租寫(xiě)字間 Renting Offices 51Unit 11 日常工作 3
242．打卡考勤 Punching Time Card 3
243．加班 Working Overtime 4
244．請(qǐng)假 Request for Absence 5
245．通勤 Commuting 7
246．出差Business Trip 8
247．報(bào)銷(xiāo) Report Expenses / Reimbursement 9
248．閑話(huà)生活 Chatting on Life 10
249．八卦新聞 Gossip 11
250．談?wù)撏?Talking about Colleague 12
251．談?wù)撋纤?Talking about Boss 14
252．談?wù)摴ぷ?Talking about Work 15
253．工作如山 Work & Stress 16
254．職場(chǎng)著裝 Business Attire 17
255．薪酬待遇 Compensation Package 18
256．要求加薪 Negotiating A Raise 20
257．獲得加薪和獎(jiǎng)金 Getting A Salary Raise / Bonus 21
258．要求提升 Negotiating A Promotion 22
259．獲得提拔 Getting A Promotion 23
260．人事調(diào)動(dòng) Position Transfer 24