PART ONE LAYOUT OF BUSINESS LETTERS
PART TWO BUSINESS NEGOTIATION
Chapter 1 Establishment of Business Relations
Lesson 1 A Letter from an Exporter
Lesson 2 A Letter from an Importer
Lesson 3 Sales Promotion
Lesson 4 An Invitation Letter
Chapter 2 Enquiries, Offers and Counter-offers
Lesson 5 (A) A General Inquiry
(B) AReply
Lesson 6 A Specific Inquiry
Lesson 7 A Reply to an Inquiry
Lesson 8 Making an Offer
Lesson 9 A Reply to an Inquiry about Insurance
Lesson 10 A Counter-offer on Price
Lesson 11 Acceptance of a Counter-offer
Lesson 12 Declining Request for Price Reduction
Lesson 13 Asking for Payment by T/T
Lesson 14 Declining D/A Payment
Lesson 15 ACounter-offeronPacking
Chapter 3 Conclusion of Business
Lesson 16 An Acceptance Letter
Lesson 17 Placing an Order
Lesson 18 A Reply to an Order
Lesson 19 Sending a Sales Contract
Lesson 20 Counter Signature
PART THREE EXECUTION OF CONTRACT
Chapter 4 Payment
Lesson 21 Urging Payment
Lesson 22 (A) Urging an L/C
(B) Advising Establishment of L/C
Lesson 23 ASampleofL/C
Lesson 24 Asking for L/C Amendment
Lesson 25 Asking for L/C Extension
Chapter 5 Shipment
Lesson 26 Urging Shipment
Lesson 27 Asking for Partial Shipment
Lesson 28 Alteration in Shipping Arrangement
Lesson 29 Sending Shipping Advice
Chapter 6 Insurance
Lesson 30 Covering Insurance for the Buyer
Lesson 31 Applying for Insurance
Chapter 7 Commodity Inspection and Customs Declaration
Lesson 32 Inspection of Imported Food
Lesson 33 Customs Declaration
Chapter 8 Complaints and Claims
Lesson 34 Complaint about Wrong Delivery
Lesson 35 Settlement of a Complaint
Lesson 36 Claim for Damaged Goods
Lesson 37 Claim for Inferior Quality
Lesson 38 Declining a Claim
PART FOUR OTHER TRADE FORMS
Chapter 9 OtherTrade Forms
Lesson39 (A) Asking for Sole Agency
(B)AReply
Lesson 40 Compensation Trade
Lesson 41 Processing Trade
Lesson 42 Joint Venture
Lesson 43 Invitation to Bid
Appendices