Module One Hotel World
Unit One Hotel Introduction（Ⅰ）
Unit Two Hotel Introduction（Ⅱ）
Unit Three Self Introduction（Ⅲ）
Unit Four Self Introduction（Ⅱ）
Module Two Front Office
Unit One Reservation
Unit Two Registration
Unit Three Uniform Service
Module Three Housekeeping Service
Unit One Hotel Bedroom
Unit Two Hotel Bathroom
Unit Three Problems & Solutio
Module Four Information
Unit One Hotel Service
Unit Two Sightseeing
Unit Three Message
Module Five Food & Beverage Service
Unit One Reservation
Unit Two Taking Orde
Unit Three Wines & Desserts
Module Six Check Out
Unit One Room Rates
Unit Two Bills
Unit Three Check Out
Appendix Ⅰ Glossary
Appendix Ⅱ Hotel Departments and Hotel Staff
Appendix Ⅲ Courteous Expressio
Appendix Ⅳ Hotel Brochure
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