Chapter 1 Daily Communication日常溝通 Greeting問候 Introducing介紹 Congratulation祝賀 Praise贊美 Thanks感謝 Apologies道歉 Suggestio建議 Saying Goodbye道別 Agreement同意 Capability能力 Help求助Chapter 2 Mood情感表達(dá) Like and Hate喜歡與厭惡 Happy and Sad高興與悲傷 Sympathy and Encouragement同情與鼓勵(lì) Worry and Fear擔(dān)心與恐懼 Assurance and Doubt肯定與懷疑 Hope and Disappointment希望與失望 Surprise驚奇 Complaints抱怨 Comfort安慰Chapter 3 Telephone Calls電話禮儀 Calling and Receiving接打電話 Waiting for Returning等候電話 Traferring Telephone轉(zhuǎn)接電話 Dial Wong Number打錯(cuò)電話 Bad Connection or Busy Line線路不通 Leaving Messages電話留言 Reservation Calls電話預(yù)約 Emergency Calls緊急電話Chapter 4 Etiquette of Formal Occasio禮儀場(chǎng)合 The Etiquette of Banquet宴會(huì)禮儀 The Etiquette of Dancing Party舞會(huì)禮儀 The Etiquette of Wedding婚禮禮儀 The Etiquette of Funeral葬禮禮儀 The Etiquette of Meeting會(huì)議禮儀 The Etiquette of Wine Party酒會(huì)禮儀 Festival Etiquette節(jié)日禮儀Chapter 5 Topics for Leisure閑聊話題 Talking about Art談?wù)撍囆g(shù) Talking about Weather談?wù)撎鞖?nbsp; Talking about Health談?wù)摻】?nbsp; Talking about Sports談?wù)擉w育 Talking about Work談?wù)摴ぷ?nbsp; Talking about Family談?wù)摷彝?nbsp; Talking about Hobbies談?wù)搻酆?nbsp; Talking about Environment談?wù)摥h(huán)境