酒店職員英語口語大全（第3版）

前言 使用說明 Chapter 1 The Front Office Work 前臺工作 Unit 1 Booking Rooms 顧客訂房 Unit 2 Greeting Guests 迎接客人 Unit 3 Reception Guests 接待顧客 Unit 4 Check In 顧客登記入住 Unit 5 Foreign Exchange 為顧客兌換外幣 Unit 6 Require Information 顧客問訊 Unit 7 Settling Complaints 處理顧客投訴 Unit 8 Telephone Terminal 總機(jī)服務(wù) Unit 9 Check Out 顧客結(jié)賬 Chapter 2 Housekeeping Department Work 客房部工作 Unit 1 Ushering a Guest into the Room 帶客進(jìn)房 Unit 2 Introducing the Room Equipment and Service 介紹設(shè)備與服務(wù) Unit 3 Tidy the Room 整理房間 Unit 4 Laundry Service 洗衣服務(wù) Unit 5 Repair Service 維修服務(wù) Unit 6 Wake-up Call Service 叫醒服務(wù) Unit 7 Room Service 送餐服務(wù) Unit 8 Changing Rooms 調(diào)換房間 Chapter 3 Food and Beverage Department Work 餐飲部工作 Unit 1 Restaurant Reservation 預(yù)訂座位 Unit 2 Seating Guests 請客入座 Unit 3 Ordering Food 顧客點(diǎn)餐 Unit 4 Serving Dishes Service 上菜服務(wù) Unit 5 Chinese Food Service 中餐服務(wù) Unit 6 Western Food Service 西餐服務(wù) Unit 7 Buffet Dinner and Fast Food Service 自助餐、快餐服務(wù) Unit 8 Check out Service 結(jié)賬服務(wù) Chapter 4 Shopping Arcade Department Work 商場部工作 Unit 1 Food and Beverage 食品飲料部 Unit 2 Clothes 服裝部 Unit 3 The Cosmetics 化妝品部 Unit 4 Pharmaceutical Products Group 藥品部 Unit 5 Arts and Crafts 工藝禮品部 Unit 6 Painting and Calligraphy 書畫部 Unit 7 Jewellery 珠寶首飾部 Unit 8 Watch and Toy 鐘表、玩具部 Chapter 5 Recreation Department Work 娛樂部工作 Unit 1 Ballroom 舞廳 Unit 2 Pub 酒吧 Unit 3 Concert Hall 音樂廳 Unit 4 Movie Theater 電影院 Unit 5 Indoor Pool and Ball Games Hall 游泳館、球館 Unit 6 Beauty Center 美容中心 Unit 7 Gymnasium 健身房 Unit 8 Chess and Card Room 棋牌室 Chapter 6 Other Services Work 其他服務(wù)工作 Unit 1 Carry and Left Baggage 提送寄存行李 Unit 2 Look for and Property Lost 尋找與招領(lǐng)失物 Unit 3 Medical Services 醫(yī)療服務(wù) Unit 4 Mail Service 郵件服務(wù) Unit 5 Banquet Service 宴會(huì)服務(wù) Unit 6 Hire Service 出租服務(wù) Unit 7 Tickets Service 訂票服務(wù) Unit 8 Lead for Guest 為客指路