Chapter 1 Daily Business 日常業(yè)務(wù)
1. To Establish Business Relations
建立業(yè)務(wù)關(guān)系 2
2. Asking for Materials
索要材料 7
3. Starting to Inquiry Formally
正式詢(xún)盤(pán) 12
4. Responding to Clients' Inquiry
給客戶(hù)報(bào)價(jià) 17
5. Not Satisfied with the Price
對(duì)價(jià)格不滿意 22
6. Accepting the Price and Placing an Order
接受價(jià)格，下訂單 27
7. Talking About Delivery Types
討論交貨方式 32
8. Talking About Payment Method
討論付款方式 36
9. Opening a Letter of Credit
開(kāi)立信用證 40
10. About the Package Details
關(guān)于包裝的問(wèn)題 44
11. Starting Packing to Deliver Goods
開(kāi)始裝船運(yùn)輸 49
12. About the Insurance
談?wù)摫ｋU(xiǎn) 52
13. Doing Commodity Inspection
商品檢驗(yàn) 57
14. Claiming for Indemnity
要求索賠 61
15. Trade Complaint on Quality
質(zhì)量方面的貿(mào)易投訴 66
16. Trade Complaint on Time
時(shí)間方面的貿(mào)易投訴 70
17. Arbitrating
仲裁事宜 74
Chapter 2 Receiving Clients 接待客戶(hù)
18. Contacting Clients by Calling
電話聯(lián)系客戶(hù) 80
19. Welcoming Clients at the Airport
在機(jī)場(chǎng)迎接客戶(hù) 84
20. Arriving at the Hotel
入住賓館 88
21. Having an Arrangement
做日程安排 92
22. Leading Clients Visit the Company
帶領(lǐng)客戶(hù)參觀公司 96
23. Leading Clients to the Factory
帶領(lǐng)客戶(hù)參觀工廠 100
24. Showing Clients Around
陪客戶(hù)游玩觀光 104
25. Seeing Clients Off
送別客戶(hù) 108
Chapter 3 Business Activities 商務(wù)活動(dòng)
26. Inviting Clients to Dinner
邀請(qǐng)客戶(hù)赴宴 114
27. Entertaining Clients on the Dinner
在宴會(huì)上招待客戶(hù) 118
28. Receiving Clients in the Company
在公司內(nèi)接待客戶(hù) 123
29. Affirming the Appointment
確定預(yù)約 127
30. Delaying the Appointment
延遲預(yù)約 131
31. Cancelling the Appointment
取消預(yù)約 134
32. Business Visit
商務(wù)拜訪 138
33. Attending the Opening Ceremony
出席開(kāi)業(yè)典禮 142
Chapter 4 Business Conference 商務(wù)會(huì)議
34. Preparing for the Meeting
開(kāi)會(huì)前的準(zhǔn)備 146
35. Making an Agenda
制定議程 150
36. Making the Meeting Following the Agenda
按照議程開(kāi)會(huì) 155
37. Summarizing After the Meeting
會(huì)議總結(jié) 160
Chapter 5 Marketing and Investigation 市場(chǎng)調(diào)研
38. New Products Release
新產(chǎn)品發(fā)布 166
39. Doing Market Research
市場(chǎng)調(diào)研 171
40. Making Sales Strategy
制訂營(yíng)銷(xiāo)策略 175
41. Promoting the New Products
推銷(xiāo)新產(chǎn)品 180
42. Public Relations Crisis
公關(guān)危機(jī) 185
Chapter 6 Trade Fair 產(chǎn)品展銷(xiāo)會(huì)
43. Inviting Clients to the Trade Show
邀請(qǐng)客戶(hù)參加展會(huì) 190
44. Applying for the Booth
申請(qǐng)展位 194
45. Arranging the Booth Carefully
精心布置展位 198
46. Exhibition Registration
展會(huì)注冊(cè) 203
47. Applying for Services
申請(qǐng)服務(wù) 207
48. Receiving Clients on the Show
在展會(huì)上接待客戶(hù) 211
49. Showing Clients the Samples
為客戶(hù)展示樣品 215
50. Ending the Show
展會(huì)結(jié)束 219
51. Connecting After the Show
展會(huì)后聯(lián)系 223
Chapter 7 Negotiations 商務(wù)談判
52. About the Sales Agency
有關(guān)代理的事項(xiàng) 228
53. About Processing and Assembling
加工裝配 233
54. About Compensation Trade
補(bǔ)償貿(mào)易 237
55. About Joint Venture
合資問(wèn)題 241
56. About Technical Patent
技術(shù)專(zhuān)利的問(wèn)題 245
57. About Calling for Bids and Bidding
招標(biāo)和投標(biāo) 249
58. About Mergers and Acquisitions
合并收購(gòu)的問(wèn)題 253
59. About Contract Term
合同條款 257
60. Contract Review
審核合同 261
61. Signing the Contract
簽訂合同 265
62. Terminating the Contract
解除合同 269
63. Expiration of the Contract
合同到期 273
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