超完美酒店英語：老外教你這樣說

目錄
Part 1 Front Office 服務(wù)前臺(tái)， 酒店服務(wù)形象的重要展示
1. Reserving a Room 為客人辦理預(yù)訂房間的手續(xù).............................................002
2. Entrance Service 門童歡迎客人的到來 ...........................................................007
3. Checking In at the Reception Desk 接待處辦理入住登記手續(xù).......................011
4. Luggage Deposit 寄存客人的行李 ...................................................................016
5. Concierge Service 為客人提供門房服務(wù) .........................................................021
6. The Lost and Found 幫客人尋找丟失的物品 ..................................................026
7. Consulting About Tour 為客人提供旅游信息..................................................031
8. Complaining 接到并處理客人的投訴..............................................................036
9. Checking Out 為客人辦理結(jié)賬退房 ................................................................041
Part 2 Hotel Housekeeping 客房服務(wù)，客人住宿關(guān)心的重點(diǎn)
10. Wake-up Service 為客人提供叫醒服務(wù) .........................................................048
11. Room Cleaning 為客人清理房間 ...................................................................053
12. Laundry Service 為客人提供洗衣服務(wù)..........................................................058
13. Maintenance 為客人提供維修服務(wù)................................................................062
14. Room Service 為客人提供送餐服務(wù)..............................................................066
15. Telephone Service 為客人接通電話 ...............................................................071
16. Adding Items 為客人增添物品 .......................................................................075
17. Subscribing to Newspapers 為客人提供訂報(bào)服務(wù).........................................079
18. Other Services 你還可以為客人提供其他服務(wù).............................................083
Part 3 Food & Drink 美味食物， 客人快樂心情的點(diǎn)綴
19. Reserving a Table 為客人辦理預(yù)訂餐位........................................................090
20. Guests Receiving 歡迎客人前來就餐 ............................................................095
21. Ordering Food 等待客人點(diǎn)餐， 記錄客人要求.............................................100
22. Serving Dishes 為客人呈上可口的飯菜 ........................................................105
23. Arranging a Banquet 幫助客人安排一場宴會(huì) ...............................................110
24. Accepting Tips or Not 到底要不要客人的小費(fèi) .............................................115
25. Checking Out 客人用餐完畢要結(jié)賬 ..............................................................119
Part 4 Relaxing & Health 健康娛樂， 為客人提供人性化服務(wù)
26. Enjoying a Spa 讓客人享受極佳的水療服務(wù) ................................................124
27. Beauty Care 為客人進(jìn)行美容護(hù)理.................................................................129
28. Hair Care 為客人提供理發(fā)服務(wù).....................................................................134
29. Singing at KTV 客人在KTV唱歌...................................................................140
30. Serving Drinks in the Bar 為客人在酒吧提供酒水 .......................................145
31. At the Ballroom 在舞廳里跳舞.......................................................................150
32. In the Gym 在健身房鍛煉身體 ......................................................................155
Part 5 Business Service 商務(wù)服務(wù)， 幫助客人解決難題煩惱
33. Having Conferences 召開會(huì)議進(jìn)行商討........................................................160
34. Typing and Photocopying 需要打印文件 .......................................................164
35. Faxing 請(qǐng)幫忙收發(fā)傳真 .................................................................................169
36. Shopping 精挑細(xì)選各種商品 .........................................................................174
37. Currency Exchange 需要兌換其他貨幣 .........................................................179
38. Arranging a Taxi 幫你安排出租車 .................................................................184
39. Reserving a Ticket 幫你代訂各種票券 ..........................................................188
40. Some Emergencies 處理緊急情況..................................................................193
Appendix 附錄
1. 酒店內(nèi)常見標(biāo)志單詞 .........................................................