終極酒店英語(yǔ)話題王：最新實(shí)用場(chǎng)景 必知必會(huì)詞句

Chapter 1 前臺(tái)服務(wù)Unit 1 預(yù)訂房間Scene 1 提前預(yù)訂 Book in Advance 3Scene 2 更改預(yù)訂 Change the Reservation 4Scene 3 取消預(yù)訂 Cancel the Reservation 6Unit 2 入住賓館Scene 4 網(wǎng)上訂房入住 Booking Online 9Scene 5 確認(rèn)信息 Confirm the Information 11Scene 6 填寫(xiě)登記表 Fill in the Registration Form 13Unit 3 付款事宜Scene 7 付款方式 Type of Payment 15Scene 8 信用卡支付 Pay by Credit Cards 17Scene 9 核對(duì)賬單 Check the Bill 19Scene 10 離店送行 See Off 20Unit 4 接機(jī)、派車(chē)Scene 11 機(jī)場(chǎng)接機(jī) Airport Pickup 23Scene 12 叫車(chē)派車(chē) Arrange a Taxi 24Unit 5 領(lǐng)取行李Scene 13 幫客人搬行李 Help Guests with the Luggage 27Scene 14 領(lǐng)取行李 Luggage Claim 29Scene 15 送錯(cuò)行李 Deliver Baggage to the Wrong Room 30Unit 6 酒店設(shè)施Scene 16 介紹酒店設(shè)施 Introduce Hotel Facilities 33Scene 17 設(shè)施位置 Layout of Hotel Facilities 34Scene 18 貴重物品保管、代客泊車(chē)和外幣兌換等 Other Services 36Unit 7 物品寄存Scene 19 寄存行李 Left Baggage 39Scene 20 領(lǐng)取行李 Collect Baggage 41Scene 21 遺失行李牌 Lost the Tag 42Unit 8 提供信息Scene 22 提示如何到酒店 How to Get to the Hotel 45Scene 23 如何到目的地 How to Get to the Destination 47Scene 24 觀光信息 Sightseeing Information 48Scene 25 旅游服務(wù) Tour Service 50Unit 9 帶至客房Scene 26 帶至客房 Accompany the Guest to the Room 52Scene 27 搭乘電梯 Take the Elevator 54Scene 28 客房介紹 Point out the features of the Room 55Scene 29 房間里的無(wú)線網(wǎng) WiFi in the Room 56Unit 10 調(diào)換房間Scene 30 房間太吵 Too Noisy 60Scene 31 沒(méi)有多余空房 No Extra Room 61Unit 11 延長(zhǎng)住宿Scene 32 延長(zhǎng)住宿 Extend the Stay 64Scene 33 客房已滿 No Vacancy 65Unit 12 結(jié)賬離店Scene 34 呈遞賬單 Present the Bill 67Scene 35 解釋收費(fèi)項(xiàng)目 Explain the Charging Items 69Scene 36 賬單有誤 Wrong Bill 70Chapter 2 客房服務(wù)Unit 1 客房用品Scene 37 床上用品 Bedding 74Scene 38 衛(wèi)生間用品 Bathroom Supplies 76Unit 2 電話服務(wù)Scene 39 叫醒服務(wù) Morning Call Service 78Scene 40 電話轉(zhuǎn)接服務(wù) Transfer Calls 81Scene 41 留言服務(wù) Take a Message 82Unit 3 客房清理Scene 42 床鋪清理 Bed Cleanup 84……