民航地面服務實用英語

Unit 1 Web-Site Bookings
Warm up
Reading Activity
Special Ticketing Arrangements for Outbound Travel Alert of ×××
Memory Work
Unit 2 Oversales and Refund Policy
Warm up
Reading Activity
AirportCheck-in
Memory Work
Unit 3 Baggage Handling —— Baggage Weight Concept
Warm up
Reading Activity
AirportGuide
Memory Work
Unit 4 Air Travel Information Service
Warm up
Reading Activity
Changi Airport Transfer Service
Sydney International Airport
Memory Work
Unit 5 Heathrow Airport
Warm up
Reading Activity
Airport Lounges
Memory Work
Unit 6 Airport Security Information
Warm up
Reading Activity
Boarding Announcement
Memory Work
Unit 7 BA Gold Benefity
Warm up
Reading Activity
Your Rights in the Event of Flight Delay or Flight Cancellation
MemoryWOrk
Unit 8 Consignmenty Ready for Carriage and Restriction in Acceptance
Warm up
Reading Activity
Aircraft Layout
Memory Work
Unit 9 Import/Transit/Export Regulations
Warm up
Reading Activity
Insurance Claims
Memory Work
Appendix 1 Airline Codes
Appendix 2 Country Codes，City Codes and Airport Codes
（一）亞洲Asia
（二）大洋洲Oceania
（三）歐洲Europe
（四）非洲Africa
（五）美洲America
（六）美國the United States ofAmerica
Appendix 3 Collection of Aviation Terminology
（一）旅行證件Travel Documents
（二）客票銷售Ticketing
（三）值機Check—in
（四）航空餐飲AirCatering
（五）航班不正常與特殊旅客服務Flight Irregularity and Special Passenger Services
（六）機場設施與服務Airport Facilities and Services
（七）貨運服務Cargo Service
1．貨物品名Description ofGoods
2．體積與重量Volume and Weight
3．運輸文件Documentation
4．運價／收費Rate/Charge
5．貨物不正常運輸Cargo Mishandling
6．儲存注意事項HandlingInformation
7．海關部門Customs Office
8．雜項Miscellaneous
（八）電報簡語Message Code
Key to the Exercises
References