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內容簡介

　　《旅游職業(yè)英語讀寫實務2/“十二五”職業(yè)教育國家規(guī)劃教材》共8個單元，由3部分組成：第一部分包括第1單元、2單元，語料選取圍繞入境旅游服務崗位工作內容，涵蓋了境內地接和入境全陪工作；第二部分包括第3、4、5單元，選材圍繞國際旅行社相關工作崗位，比如出入境旅游計調、團組、外聯(lián)與客服等；第三部分包括第6、7、8單元，選材主要圍繞涉外酒店服務相關工作，如境內外酒店客房、餐廳、休閑等。各單元為后續(xù)課程打基礎，選材難度介于“高等學校英語應用能力考試”B級和A級水平之間。閱讀部分的選材多以出入境旅游行業(yè)工作崗位為主，注重相關旅游知識的拓展及英語語言能力的發(fā)展。寫作部分則根據主題，從相關詞句入手，再進入段落和篇章，突出崗位核心技能應用。涉外旅游安全常識取材廣泛，境內外情景兼顧，包括景區(qū)游覽設施安全、海外旅行安全、旅游交通安全、意識形態(tài)安全和酒店各類安全等?！堵糜温殬I(yè)英語讀寫實務2/“十二五”職業(yè)教育國家規(guī)劃教材》的選材注重職業(yè)性、時效性、多樣性、趣味性及實訓設計的針對性和實用性，以期有效擴充與提高學習者在旅游相關崗位所需的英語知識與技能，同時也為后續(xù)的聽、說、讀、寫和口筆譯等能力培訓奠定扎實的基礎。

作者簡介

暫缺《旅游職業(yè)英語讀寫實務2》作者簡介

圖書目錄

Chapter One Tour Guide Services
Unit 1 Domestic Local Travel Guides
Section I Introduction：Domestic Local Travel Guides
Section II Intensive Reading：Etiqffettd of Welcoming and Seeing off TouriS
Section III Extensive Reading：The American Express and China's Tourism
Section IV Writing：Reservotion Confirmation Letters
Section V Career Salon：Baggage Issues
Section VI Useful Words&Expressions
Unit 2 Inbound National Guides
Section I Introduction：Inbound Naiional Guides
Section II Intensive Reading：The Increasing Tourism of China
Section III Extensive Reading： How to Hdndle Clients’Complaints
Section IV Writing：Notice
Section V Career Salon：A Safe Trip Abrbad
Section VI Useful Words&Expressions
Chapter Two Travel Agency Services
Unit 3 Inbound and Outbound Tour Operators
Section I Introduction：Inbound and 0UtbOund Tour Operators
Section II Intensive Reading：Tour Operators
Section III Extensive Reading：More Descriptions of Tour Operators
Section IV Writing：Itinerary
Section V Career Salon：Safety on Public Transportation
Section VI Useful Words&Ekpressions
Unit 4 Inbound and 0utbound Tour Groups
Section I Introduction：Tour Sale Operators
Section II Intensive Reading：Instructions to Organizing a Tour Group
Section III Extensive Reading：More rips|or Organizing Tour Groups
Section JV Writing：Thank-you Le~ers
Section V Career Salon：Passport Issues
Section VI Useful Words&Expressions
Unit 5 Customer Service
Section I Introduction：Customer Se，~ce Agents
Section II Intensive Reading：How to Handle Customer Complaints Effectively
Section III Extensive Reading：SixRuleslto Squash o Gustomefs Complaint
Section IV Writing：Complaint Reply Letters
Section V Career Salon：Law Issues
Section VI Useful Words＆Expressions
Chapter Three Hotei Services
Unit 6 Hotel Housekeeping
Section I Introduction：Hotel Houseke#pers
Section II Intensive Reading：Duties and Responsibilities of Hotel
Housekeepers
Section III Extensive Reading：Problem with Hotel Housekeeping
SecHon IV Writing：LaundryFormg
Section V Career Salon：Hotel Security Basics
Section Vl Useful Words＆Expressions
Unit 7 Food and Beverage
Section I Introduction：Food and：Beverage Department
Section II Intensive Reading：Etiquette of Western Dining and Western table ware
Section III Extensive Reading The；Story of Tips
Section IV Writing：Farewell Speech
Section V Career Salon：T／ps on Fbod Safety
Section VI Useful Words&Expressions
Unit 8 Hotel Recreation
Section I Introduction：Hotel Recreatidn Department
Section II Intensive Reading：Features to Lookfor in\