行政管理流程及費(fèi)用管控實(shí)務(wù)一本通

第一章 行政人員的定位............................................................................1
1.1 他人眼中的行政管理.........................................................................................1
1.1.1 管家婆.....................................................................................................1
1.1.2 討人嫌.....................................................................................................1
1.1.3 能干.........................................................................................................2
1.1.4 公司代表.................................................................................................5
1.1.5 參謀與助手.............................................................................................5
1.1.6 總務(wù).........................................................................................................5
1.1.7 “打雜”高手.........................................................................................5
1.2 我對(duì)行政管理的認(rèn)知.........................................................................................7
1.2.1 費(fèi)用管理專(zhuān)家.........................................................................................8
1.2.2 效率管理專(zhuān)家.........................................................................................9
1.2.3 激勵(lì)專(zhuān)家...............................................................................................10
1.2.4 專(zhuān)業(yè)服務(wù)專(zhuān)家.......................................................................................10
1.2.5 救火專(zhuān)家...............................................................................................10
1.3 行政管理人員的心態(tài).......................................................................................11
1.3.1 空杯的心態(tài)...........................................................................................11
1.3.2 積極向上的心態(tài)...................................................................................11
1.3.3 努力學(xué)習(xí)的心態(tài)...................................................................................12
1.3.4 熱情服務(wù)的心態(tài)...................................................................................12
1.3.5 理智平和的心態(tài)...................................................................................12
1.3.6 敢于付出的心態(tài)...................................................................................13
1.3.7 充滿(mǎn)感恩的心態(tài)...................................................................................14
1.3.8 寬容的心態(tài)...........................................................................................15
1.4 行政管理人員的能力.......................................................................................15
1.4.1 專(zhuān)業(yè)能力...............................................................................................15
1.4.2 溝通能力...............................................................................................16
1.4.3 協(xié)調(diào)能力...............................................................................................19
1.4.4 組織能力...............................................................................................19
1.4.5 談判能力...............................................................................................19
目 錄
CONTENTS
行政管理流程及費(fèi)用管控實(shí)務(wù)一本通 2
1.4.6 管理能力...............................................................................................20
1.4.7 學(xué)習(xí)能力...............................................................................................20
1.4.8 領(lǐng)導(dǎo)能力...............................................................................................21
1.4.9 洞察能力...............................................................................................21
1.4.10 培養(yǎng)下屬能力.....................................................................................21
1.4.11 時(shí)間管理能力.....................................................................................22
1.4.12 創(chuàng)新能力.............................................................................................24
第二章 行政管理的定義及崗位內(nèi)容.......................................................25
2.1 行政管理概述...................................................................................................25
2.1.1 廣義上的行政管理...............................................................................25
2.1.2 狹義上的行政管理...............................................................................25
2.2 行政組織崗位說(shuō)明書(shū).......................................................................................25
2.2.1 行政總監(jiān)的崗位說(shuō)明書(shū).......................................................................26
2.2.2 行政經(jīng)理的崗位說(shuō)明書(shū).......................................................................27
2.2.3 行政主管的崗位說(shuō)明書(shū).......................................................................28
2.2.4 行政專(zhuān)員的崗位說(shuō)明書(shū).......................................................................30
2.2.5 行政助理的崗位說(shuō)明書(shū).......................................................................31
2.2.6 行政前臺(tái)的崗位說(shuō)明書(shū).......................................................................32
2.2.7 司機(jī)的崗位說(shuō)明書(shū)...............................................................................34
2.2.8 保潔員的崗位說(shuō)明書(shū)...........................................................................35
2.2.9 采購(gòu)員的崗位說(shuō)明書(shū)...........................................................................36
2.2.10 保安的崗位說(shuō)明書(shū).............................................................................37
2.2.11 網(wǎng)絡(luò)管理員的崗位說(shuō)明書(shū).................................................................38
2.3 行政管理工作范圍、職責(zé)與流程設(shè)計(jì)...........................................................39
2.3.1 行政管理工作范圍...............................................................................39
2.3.2 行政管理工作職責(zé)...............................................................................39
2.3.3 行政事務(wù)處理流程與工作標(biāo)準(zhǔn)...........................................................40
2.3.4 行政督辦管理流程與工作標(biāo)準(zhǔn)...........................................................42
2.3.5 行政監(jiān)督檢查管理流程與工作標(biāo)準(zhǔn)....................................................44
2.4 文件管理...........................................................................................................45
2.4.1 文件資料管理制度...............................................................................46
2.4.2 文書(shū)事務(wù)管理流程設(shè)計(jì).......................................................................49
2.4.3 收文管理流程與工作標(biāo)準(zhǔn)...................................................................50
2.4.4 發(fā)文管理流程與工作標(biāo)準(zhǔn)...................................................................52
2.4.5 文書(shū)起草管理流程與工作標(biāo)準(zhǔn)...........................................................53
目 錄
3
2.4.6 信函收發(fā)管理流程與工作標(biāo)準(zhǔn)...........................................................55
2.4.7 傳真發(fā)文管理流程與工作標(biāo)準(zhǔn)...........................................................56
2.4.8 傳真收文管理流程與工作標(biāo)準(zhǔn)...........................................................58
2.4.9 文書(shū)會(huì)簽管理流程與工作標(biāo)準(zhǔn)...........................................................59
2.4.10 文件資料管理流程設(shè)計(jì).....................................................................61
2.4.11 文件資料管理流程與工作標(biāo)準(zhǔn)..........................................................62
2.4.12 辦公文件管理流程與工作標(biāo)準(zhǔn)..........................................................64
2.4.13 文件借閱管理流程與工作標(biāo)準(zhǔn)..........................................................65
2.4.14 文件資料銷(xiāo)毀管理流程與工作標(biāo)準(zhǔn)..................................................67
2.4.15 文件類(lèi)別.............................................................................................69
2.4.16 文件規(guī)范與要求.................................................................................71
2.4.17 文件報(bào)批流程.....................................................................................72
2.4.18 文件保管與失效.................................................................................72
2.4.19 工具表單.............................................................................................72
2.5 流程管理...........................................................................................................75
2.5.1 流程的制定與修改...............................................................................75
2.5.2 流程的管理方式...................................................................................75
2.5.3 流程的規(guī)范與實(shí)施...............................................................................75
2.6 會(huì)議管理...........................................................................................................76
2.6.1 會(huì)議管理制度.......................................................................................76
2.6.2 會(huì)議管理流程與工作標(biāo)準(zhǔn)...................................................................78
2.6.3 會(huì)議準(zhǔn)備管理流程與工作標(biāo)準(zhǔn)...........................................................80