關(guān)鍵對(duì)話：如何高效能溝通（影印第2版）

CHAPTER 1　What’s a Crucial Conversation? And Who Cares?
第1 章　什么是關(guān)鍵對(duì)話？誰(shuí)關(guān)心？
CHAPTER 2　Mastering Crucial Conversations: The Power of Dialogue
第2 章　掌握關(guān)鍵對(duì)話：對(duì)話的力量
CHAPTER 3　Start with Heart: How to Stay Focused on What You Really Want
第3 章　從心開始：如何專注于你真正想要的
CHAPTER 4　Learn to Look: How to Notice When Safety Is at Risk
第4 章 學(xué)會(huì)看：如何注意到對(duì)話的安全氛圍處于風(fēng)險(xiǎn)之中？
CHAPTER 5　Make It Safe: How to Make It Safe to Talk about Almost Anything
第5 章　確保安全氛圍：如何確保可以安全地談?wù)搸缀跞魏问?br />CHAPTER 6　Master My Stories: How to Stay in Dialogue When You’re Angry, Scared, or Hurt
第6 章　掌控我的故事：如何在你生氣、害怕或傷心時(shí)繼續(xù)對(duì)話
CHAPTER 7　STATE My Path: How to Speak Persuasively, Not Abrasively
第7 章　STATE 我的行為的緣由：如何有說服力地而非粗暴地說話
CHAPTER 8　Explore Others’ Paths: How to Listen When Others Blow Up or Clam Up
第8 章　探索他人行為的緣由：當(dāng)他人大發(fā)脾氣或保持緘默時(shí)如何傾聽
CHAPTER 9　Move to Action: How to Turn Crucial Conversations into Action and Results
第9 章　走向行動(dòng)：如何把關(guān)鍵對(duì)話化為行動(dòng)與結(jié)果
CHAPTER 10　Yeah, But: Advice for Tough Cases
第10 章　“對(duì)，但是”：處理棘手情況的建議
CHAPTER 11　Putting It All Together: Tools for Preparing and Learning
第11 章　整合起來(lái)：準(zhǔn)備與學(xué)習(xí)關(guān)鍵對(duì)話的方法
Afterword: What I’ve Learned About Crucial Conversations in the Past Ten Years
后記：我在過去十年中就關(guān)鍵對(duì)話學(xué)到了什么