旅游職業(yè)英語聽說實務（第二版）

Chapter One Tour Guide Services
UNIT 1 Tour Guide
Section Ⅰ Introduction： Tour Guide
Section Ⅱ Listening： Customs for Greeting People in China
Section Ⅲ Speaking： Seeing-off Service
Section Ⅳ Career Salon： Museum Etiquette
Section Ⅴ Culture Salon： Dui Lian
Section Ⅵ Useful Words & Expressions
UNIT 2 National Guide
Section Ⅰ Introduction： National Guide
Section Ⅱ Listening： The National Guide's Duty
Section Ⅲ Speaking： The Dos of National Guide
Section Ⅳ Career Salon： Business Negotiation Etiquette
Section Ⅴ Culture Salon： Chinese Knot
Section Ⅵ Useful Words & Expressions
UNIT 3 Tour Leader
Section Ⅰ Introduction： Tour Leader
Section Ⅱ Listening： At the Airport
Section Ⅲ Speaking： Working Procedures and Skills
Section Ⅳ Career Salon： Security Issues When Traveling Abroad
Section Ⅴ Culture Salon： Paper-cut Art for Window Decoration
Section Ⅵ Useful Words & Expressions
UNIT 4 Tour Recreation
Section Ⅰ Introduction： Tour Recreation
Section Ⅱ Listening： Beaches in Southern Calitornia
Section Ⅲ Speaking： The River Thames
Section Ⅳ Career Salon： How to Deal with Security Problems Such as Cheating and Stealing When Travelling in Other Countries
Section Ⅴ Culture Salon： Stone Carving
Section Ⅵ Useful Words & Expressions
Chapter Two Travel Agency Services
UNIT 5 Travel Consultation
Section Ⅰ Introduction： Tour Consultant
Section Ⅱ Listening： Regular City Tour
Section Ⅲ Speaking： Arrangement for Sightseeing
Section Ⅳ Career Salon： Telephone Etiquette
Section Ⅴ Culture Salon： Crosstalk
Section Ⅵ Useful Words & Expressions
UNIT 6 Travel Documents
Section Ⅰ Introduction： Document Operator
Section Ⅱ Listening： Types of Travel Documents
Section Ⅲ Speaking： Preparation of Travel Documents
Section Ⅳ Career Salon： Office Etiquette
Section Ⅴ Culture Salon： The Four Treasures of Study
Section Ⅵ Useful Words & Expressions
UNIT7 Itinerary Designing
Section Ⅰ Introduction： Itinerary Designer
Section Ⅱ Listening： Planning the Itinerary
Section Ⅲ Speaking： An Itinerary Design
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Chapter Three Hotel Services
Glossary