Unit One Ticketing(民航票務) 1
Unit Two Baggage Handling(行李托運) 22
Unit Three Security Checks(機場安檢) 41
Unit Four Boarding Service(登機服務) 59
Unit Five Pre-flight Service(起飛前機艙服務) 73
Unit Six In-flight Service(飛行中機艙服務) 90
Appendix(附錄) 108
Appendix 1 Civil Aviation Terms(民航術語) 108
Appendix 2 Main International City Airport and Location Codes(主要國際城市機場及代碼) 110
Appendix 3 Main Chinese City Airport and Location Codes(主要中國城市機場及代碼) 111
Appendix 4 International Airlines and Location Codes(世界主要航空公司名稱及代碼) 112
Appendix 5 World Time Zones List(世界時區(qū)列表) 117
Appendix 6 Glossary List(詞匯表) 119
Answer Keys(參考答案) 130
References(參考文獻) 147