Unit 1 Seeking Employment as a Secretary Unit 2 Knowing About Your Office Work Unit 3 Effective Telecommunications Unit 4 Communicating with Your Boss Unit 5 Making a Reception Unit 6 Travel Arrangement Unit 7 Arranging a Meeting or Convention Unit 8 Business Negotiations Unit 9 Filing Documents Unit 10 Meeting & Seeing Foreign Visitors off Unit 11 Entertaining Clients Unit 12 Interpreting in Speeches Appendix I: Additional Practical Writing for a Secretary Appendix II: Test Your Business Etiquette Appendix III: Some Useful Abbreviations in Business