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跨境電商英語溝通

跨境電商英語溝通

定 價:¥35.00

作 者: 王瓊,蔣海
出版社: 中國人民大學(xué)出版社
叢編項:
標(biāo) 簽: 暫缺

ISBN: 9787300304014 出版時間: 2022-03-01 包裝: 平裝-膠訂
開本: 128開 頁數(shù): 字?jǐn)?shù):  

內(nèi)容簡介

  本書結(jié)構(gòu)明了,內(nèi)容實(shí)用,共分成產(chǎn)品信息、產(chǎn)品價格、產(chǎn)品支付、產(chǎn)品包裝、交貨和發(fā)貨、投訴和糾紛、評價、客戶維系和開發(fā)八個學(xué)習(xí)任務(wù)。教材內(nèi)容按照“核心詞匯”—“常用表達(dá)”—“實(shí)用對話”—“情景案例”的順序編排,循序漸進(jìn),層層深入,旨在幫助廣大跨境電商從業(yè)人員突破語言溝通障礙,提升跨文化交流能力,更好地實(shí)現(xiàn)和諧、有效的跨境電商售前、售中和售后溝通。

作者簡介

  王瓊 副教授,主要從事跨境電商領(lǐng)域的研究和教學(xué)工作。主持省級教科研項目6項,公開發(fā)表學(xué)術(shù)論文20余篇,主編教材3部。教學(xué)創(chuàng)新團(tuán)隊主要成員;獲2014年、2018年教學(xué)成果二等獎。蔣海 江蘇宗方科技有限公司總經(jīng)理、*1 X職業(yè)技能等級考證師資培訓(xùn)專家、阿里巴巴特聘專家講師、阿里學(xué)院創(chuàng)始講師、阿里巴巴數(shù)字貿(mào)易學(xué)院副院長。大型省級外貿(mào)公司從業(yè)20年,業(yè)績突出,管理經(jīng)驗豐富,多次榮獲省級集團(tuán)先進(jìn)工作者等榮譽(yù)稱號。擅長跨境貿(mào)易和電子商務(wù)(包括B端和C端)全流程各個環(huán)節(jié)的實(shí)務(wù)操作與理論教學(xué),出版《跨境電商談判技巧》等系列跨境電商實(shí)務(wù)教材。

圖書目錄

Learning Task 1 Product Information
產(chǎn)品信息
Learning Activity 1 Inquiry and Reply about Product Quality
關(guān)于產(chǎn)品質(zhì)量的詢問與回復(fù)
Learning Activity 2 Inquiry and Reply about Product Material
關(guān)于產(chǎn)品材質(zhì)的詢問與回復(fù)
Learning Activity 3 Inquiry and Reply about Product Specification
關(guān)于產(chǎn)品規(guī)格的詢問與回復(fù)
Learning Activity 4 Inquiry and Reply about Product Features
關(guān)于產(chǎn)品特色的詢問與回復(fù)
Learning Activity 5 Communication Skills (1)
溝通技巧(1)
Learning Activity 6 Homework and Evaluation
作業(yè)與評價
Learning Task 2 Product Price
產(chǎn)品價格
Learning Activity 1 Inquiry and Reply about Product Price
關(guān)于產(chǎn)品價格的詢問與回復(fù)
Learning Activity 2 Price Negotiation
價格磋商
Learning Activity 3 Communication Skills (2)
溝通技巧(2)
Learning Activity 4 Homework and Evaluation
作業(yè)與評價
Learning Task 3 Product Payment
產(chǎn)品支付
Learning Activity 1 Inquiry and Reply about Payment Process
關(guān)于支付過程的詢問與回復(fù)
Learning Activity 2 Inquiry and Reply about Payment Failure
關(guān)于支付失敗的詢問與回復(fù)
Learning Activity 3 Leave a Message to Unpaid Customers
給未付款的客戶留言
Learning Activity 4 Communication Skills (3)
溝通技巧(3)
Learning Activity 5 Homework and Evaluation
作業(yè)與評價
Learning Task 4 Product Packaging
產(chǎn)品包裝
Learning Activity 1 Inquiry and Reply about Product Packaging
關(guān)于產(chǎn)品包裝的詢問與回復(fù)
Learning Activity 2 Communication Skills (4)
溝通技巧(4)
Learning Activity 3 Homework and Evaluation
作業(yè)與評價
Learning Task 5 Shipping and Delivery
發(fā)貨和交貨
Learning Activity 1 Inquiry and Reply about Logistics Methods
關(guān)于物流方式的詢問與回復(fù)
Learning Activity 2 Inquiry and Reply about Delivery Time
關(guān)于交貨時間的詢問與回復(fù)
Learning Activity 3 Inquiry and Reply about Shipping Fee
關(guān)于運(yùn)費(fèi)的詢問與回復(fù)
Learning Activity 4 Inquiry and Reply about Logistics Status
關(guān)于物流狀態(tài)的詢問與回復(fù)
Learning Activity 5 Communication Skills (5)
溝通技巧(5)
Learning Activity 6 Homework and Evaluation
作業(yè)與評價
Learning Task 6 Complaints and Disputes
投訴和糾紛
Learning Activi

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