定 價:¥35.00
作 者: | 王瓊,蔣海 |
出版社: | 中國人民大學(xué)出版社 |
叢編項: | |
標(biāo) 簽: | 暫缺 |
ISBN: | 9787300304014 | 出版時間: | 2022-03-01 | 包裝: | 平裝-膠訂 |
開本: | 128開 | 頁數(shù): | 字?jǐn)?shù): |
Learning Task 1 Product Information
產(chǎn)品信息
Learning Activity 1 Inquiry and Reply about Product Quality
關(guān)于產(chǎn)品質(zhì)量的詢問與回復(fù)
Learning Activity 2 Inquiry and Reply about Product Material
關(guān)于產(chǎn)品材質(zhì)的詢問與回復(fù)
Learning Activity 3 Inquiry and Reply about Product Specification
關(guān)于產(chǎn)品規(guī)格的詢問與回復(fù)
Learning Activity 4 Inquiry and Reply about Product Features
關(guān)于產(chǎn)品特色的詢問與回復(fù)
Learning Activity 5 Communication Skills (1)
溝通技巧(1)
Learning Activity 6 Homework and Evaluation
作業(yè)與評價
Learning Task 2 Product Price
產(chǎn)品價格
Learning Activity 1 Inquiry and Reply about Product Price
關(guān)于產(chǎn)品價格的詢問與回復(fù)
Learning Activity 2 Price Negotiation
價格磋商
Learning Activity 3 Communication Skills (2)
溝通技巧(2)
Learning Activity 4 Homework and Evaluation
作業(yè)與評價
Learning Task 3 Product Payment
產(chǎn)品支付
Learning Activity 1 Inquiry and Reply about Payment Process
關(guān)于支付過程的詢問與回復(fù)
Learning Activity 2 Inquiry and Reply about Payment Failure
關(guān)于支付失敗的詢問與回復(fù)
Learning Activity 3 Leave a Message to Unpaid Customers
給未付款的客戶留言
Learning Activity 4 Communication Skills (3)
溝通技巧(3)
Learning Activity 5 Homework and Evaluation
作業(yè)與評價
Learning Task 4 Product Packaging
產(chǎn)品包裝
Learning Activity 1 Inquiry and Reply about Product Packaging
關(guān)于產(chǎn)品包裝的詢問與回復(fù)
Learning Activity 2 Communication Skills (4)
溝通技巧(4)
Learning Activity 3 Homework and Evaluation
作業(yè)與評價
Learning Task 5 Shipping and Delivery
發(fā)貨和交貨
Learning Activity 1 Inquiry and Reply about Logistics Methods
關(guān)于物流方式的詢問與回復(fù)
Learning Activity 2 Inquiry and Reply about Delivery Time
關(guān)于交貨時間的詢問與回復(fù)
Learning Activity 3 Inquiry and Reply about Shipping Fee
關(guān)于運(yùn)費(fèi)的詢問與回復(fù)
Learning Activity 4 Inquiry and Reply about Logistics Status
關(guān)于物流狀態(tài)的詢問與回復(fù)
Learning Activity 5 Communication Skills (5)
溝通技巧(5)
Learning Activity 6 Homework and Evaluation
作業(yè)與評價
Learning Task 6 Complaints and Disputes
投訴和糾紛
Learning Activi